MOHAMMED NAVEED KADIRI
Abu Dhabi
Summary
Results-driven Hotel Management Professional with 4 years of experience in the hospitality industry. Skilled in hotel operations, customer service, and team leadership, with a proven ability to enhance guest satisfaction and support smooth daily operations. Committed to delivering exceptional guest experiences and maintaining high service standards
Overview
6
6
years of professional experience
Work History
Asst. Manager | Front Desk
Hilton Mumbai International Airport
03.2022 - 10.2023
- Led a team of Associates and Executives to ensure seamless hotel Operations.
- Managed Front Desk Operations to ensure high Guest satisfaction.
- Managed department Inventory and Requisition.
- Coordinated with other Departments to resolve guest issues and improve overall experience.
Front Office Executive/ Acting Duty Manager
Hilton Mumbai International Airport
01.2022 - 03.2022
- Managed daily Operations as acting duty manager.
- Held responsibility for oversight, decision making and problem solving.
- Coordinating tasks among team and prioritising safety.
- Ensured seamless email communications accross shifts.
- Conducted nightly audits to ensure financial accuracy.
Front Office Associate
Hilton Mumbai International Airport
06.2018 - 10.2018
- Reporting to management and perfoming administrative duties.
- Facilitating check-in/check-out in friendly and professional manner.
- Handling Guest inquires/requests.
Internship
The St. Regis Mumbai
01.2018 - 06.2018
- Worked in all core departments.
- Handled live counters in buffet.
- Provided In room dining services.
- Handled Guest luggage.
- Handled Guest requests.
Education
Bachelor of Science - Hospitality Studies
Mumbai University
H.S.C - Commerce
Somaiya Vidyavihar
Skills
- Mastery in ONQ pms
- Competent with MS Office
- Guest Relation Management
- Feedback Analysis
- Proactive problem solving
- Team leadership and development
Accomplishments
- Received Hilton Brand Value award for Teamwork, 10/01/24
- Successfully completed lead 1.1 Leadership Program in Harvard University, 01/01/20
- Team member of the month, 10/01/23
- Letter of appreciation in Front Office Department during Internship, 01/01/17
Languages
English
Hindi
Marathi
Urdu
Hobbies and Interests
- Trekking
- Capturing moments through photography
- Exploring new places
- Cricket
- Football
Timeline
Asst. Manager | Front Desk
Hilton Mumbai International Airport
03.2022 - 10.2023
Front Office Executive/ Acting Duty Manager
Hilton Mumbai International Airport
01.2022 - 03.2022
Front Office Associate
Hilton Mumbai International Airport
06.2018 - 10.2018
Internship
The St. Regis Mumbai
01.2018 - 06.2018
Bachelor of Science - Hospitality Studies
Mumbai University
H.S.C - Commerce
Somaiya Vidyavihar