MOHAMMED NIHAL
Dubai
Summary
A results-driven professional with over five years of experience in operations and business development. I am skilled in managing comprehensive operational processes, enhancing service delivery, and leading cross-functional teams. My career spans the tourism and logistics industries, consistently driving operational efficiency and revenue growth. I seek a senior role to leverage my expertise in operations management and client relationship development to make a significant impact.
Overview
6
6
years of professional experience
Work History
Sales & Operations Manager - Tourism
Big Dot Tours
10.2022 - Current
- Spearheaded sales initiatives, increasing revenue through high-value tourism packages
- Managed the entire operational process for tours, ensuring exceptional guest experiences
- Developed sales performance reports and implemented data-driven strategies for growth
- Managed high-impact projects from inception to completion, consistently delivering results on time and within budget constraints.
Operations Specialist
Dubai Packaging Industries
10.2020 - 10.2022
- Managed logistics processes, ensuring timely delivery and compliance with client specifications
- Streamlined documentation, reducing delays and improving service delivery
- Collaborated with departments to enhance operational workflows, driving business growth
Store Manager
Saqr, The Entertainment Store
09.2018 - 03.2020
- Led a team to achieve sales targets while providing exceptional customer service
- Implemented inventory management practices to reduce shrinkage and optimize sales
- Monitored financials and utilized upselling techniques to enhance customer interactions
Education
Bachelor of Business Administration -
Jaipur National University
01.2016
Higher Secondary Education -
Ramavilasam Higher Secondary School
01.2013
Skills
- Sales Strategy
- Operations Management
- Client Relationship Management
- Leadership
Problem Solving
Time Management
MS Office
Mac OS
ERP (Tally & ZOHO)
Languages
English
Hindi
Malayalam
Tamil
Additional Information
UAE DRIVING LICENSE
Timeline
Sales & Operations Manager - Tourism
Big Dot Tours
10.2022 - Current
Operations Specialist
Dubai Packaging Industries
10.2020 - 10.2022
Store Manager
Saqr, The Entertainment Store
09.2018 - 03.2020
Higher Secondary Education -
Ramavilasam Higher Secondary School
Bachelor of Business Administration -
Jaipur National University
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