Summary
Overview
Work history
Education
Skills
Websites
Languages
Accomplishments
Timeline
Generic
MOHAMMED RAFATH

MOHAMMED RAFATH

DOHA,QATAR

Summary

Skilled hospitality professional with expertise in communication, problem-solving, and customer service. Demonstrated experience in event coordination and managing food and beverage operations. Recognised for leadership in high-pressure environments and commitment to excellence in service delivery.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

F&B CAPTAIN

SHERATON GRAND DOHA RESORT & CONVENTION HOTEL
DOHA, QATAR
11.2021 - 08.2025
  • Promoted to Banquet Captain from Banquet Service Expert, overseeing high-level corporate meetings and events.
  • Oversaw daily Food and Beverage operations, ensuring compliance with policies and high service standards.
    - Coordinated successful catering for international events, including FIFA Cup 2022 and Asian Cup 2023, receiving guest accolades for service.
    - Managed budgeting and inventory, ensuring operational efficiency and adherence to legal obligations.
  • Led outside catering for dignitaries, receiving numerous guest accolades for exceptional service.
  • Coordinated set-up of banquet venues for large groups, ensuring cleanliness and proper equipment placement.
  • Reinforced adherence to all operational standards, policies, and procedures.
  • Managed departmental inventories and billing processes efficiently.

FRONT DESK

HOTEL OCEAN PEARL
UDUPI, INDIA
09.2021 - 10.2021
  • Exhibited robust problem-solving skills, addressing issues with efficiency and effectiveness.
  • Conducted inventory checks of office supplies regularly, preventing shortage situations.
  • Managed front office operations by maintaining a professional and welcoming environment.
  • Handled customer complaints in a timely manner, resulting in increased satisfaction levels.
  • Enhanced company image by providing courteous reception services to clients.
  • Assisted visitors with queries for improved customer service experience.
  • Maintained an organised filing system for easy access of records.
  • Addressed telephone enquiries professionally to maintain firm's reputation.
  • Provided administrative support to various departments, contributing to smooth operations.
  • Responded to telephone enquiries from clients, vendors and members of public.

F&B INTERN

SHERATON GRAND DOHA RESORT & CONVENTION HOTEL
DOHA, QATAR
10.2020 - 08.2021
  • Led shifts in event servicing to ensure optimal customer satisfaction.
  • Maintained high service standards by meeting customer expectations consistently.
  • Implemented strategies to enhance service performance across events.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

SERVICE ATTENDANT

CHARCOAL GRILL RESTAURANT
UDUPI, INDIA
03.2018 - 06.2019
  • Delivered exceptional service to customers during face-to-face interactions and phone conversations.
  • Identified and implemented creative solutions, exceeding customer satisfaction.
  • Executed daily duties with accuracy and efficiency.

Education

Hotel Management and Catering Technology - BHMCT

SRINIVAS UNIVERSITY COLLEGE OF HOTEL MANAGEMENT & TOURISM
INDIA
06.2018 - 04.2021

Skills

  • Communication skills
  • Problem-solving
  • Time management
  • Team collaboration
  • Customer service
  • Organizational skills
  • Event coordination
  • Leadership in adverse conditions
  • Ethical responsibility
  • Communication with diverse crews
  • Customer relations

Languages

English
Advanced (C1)
Hindi
Proficient (C2)
Kannada
Proficient (C2)

Accomplishments

  • Best performance award during FIFA world cup-2022
  • Rock star award in quater-1 & quater-2 in 2024
  • Employee of the year nominee in 2022

Timeline

F&B CAPTAIN

SHERATON GRAND DOHA RESORT & CONVENTION HOTEL
11.2021 - 08.2025

FRONT DESK

HOTEL OCEAN PEARL
09.2021 - 10.2021

F&B INTERN

SHERATON GRAND DOHA RESORT & CONVENTION HOTEL
10.2020 - 08.2021

Hotel Management and Catering Technology - BHMCT

SRINIVAS UNIVERSITY COLLEGE OF HOTEL MANAGEMENT & TOURISM
06.2018 - 04.2021

SERVICE ATTENDANT

CHARCOAL GRILL RESTAURANT
03.2018 - 06.2019

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MOHAMMED RAFATH