Mohammed Raid Hammad
Ajman
Summary
Dynamic Partner Specialist with a proven track record in managing partner onboarding and optimizing satisfaction levels. Proficient in fostering internal communication and streamlining operations to enhance collaboration across teams. Skilled in initiating and activating services for merchants, facilitating partner payments, and upholding professionalism and efficiency standards.
Formerly excelled as a Customer Service Representative, honing communication and problem-solving abilities while serving as a primary customer contact. Committed to delivering exceptional service, significantly contributing to elevating customer satisfaction levels and optimizing service delivery processes through effective collaboration with cross-functional teams.
Armed with a robust foundation in partnership management and customer service excellence, dedicated to driving impactful outcomes and nurturing valuable relationships in dynamic business environments.
Overview
3
3
years of professional experience
Work History
Partner Support Specialist
Tafaseel BPO / Tabby
10.2023 - 03.2024
- Onboarding Excellence: Led partner onboarding, managing documentation, ensuring seamless communication between teams, expediting processes efficiently.
Relationship Building: Cultivated strong ties with key partners, enhancing satisfaction and collaboration. Addressed inquiries, resolved issues, and sought growth opportunities.
Communication Efficiency: Streamlined internal and partner communication channels, enhancing information flow, productivity through effective tools, processes.
Collaborative Initiatives: Partnered with business development, account management teams to activate services for merchants, aligning partner initiatives with business goals for optimal client satisfaction.
Payment Facilitation: Managed partner payments, collaborating closely with finance team to ensure accuracy, timeliness, resolving payment issues promptly.
Customer Service Representative
Tafaseel BPO / Tabby
05.2023 - 10.2023
- Responsive Support: Provided prompt, personalized responses to customer inquiries, ensuring excellence in service delivery.
Product Knowledge: Maintained comprehensive understanding of company products to offer tailored recommendations, enhancing customer satisfaction.
Effective Communication: Demonstrated clear, concise communication skills to address customer concerns, provide accurate solutions.
Record-Keeping: Maintained detailed records of interactions, followed up with customers to ensure resolution of issues.
Continuous Improvement: Actively participated in training to enhance skills, implemented feedback for service improvement.
Team Collaboration: Collaborated with colleagues to address customer inquiries efficiently, fostering positive work environment.
Cashier
Bait Almona Ltawafeer
04.2021 - 05.2023
- Refunds & Exchanges: Processed refunds/exchanges per company policies, ensuring customer satisfaction, adherence to guidelines.
Loss Prevention: Implemented monitoring techniques to prevent theft/fraud, maintaining secure shopping environment.
Self-Checkout Systems: Assisted customers with self-checkout, resolving issues promptly to enhance service.
Payment Handling: Managed various payment methods securely, ensuring accuracy, compliance.
Customer Service: Responded promptly to customer needs, ensuring positive interactions.
Inventory Management: Supported inventory tasks, contributing to store organization, efficiency.
Team Collaboration: Worked collaboratively to address operational challenges, maintain productive work environment.
Education
Bachelor of Business Administration - Business Administration
Acensia Business School
Ras Al-Khaimah, United Arab Emirates02.2024
Skills
- Attention to details
- Effective communication and negotiation skills
- Proficient in collaborating with cross-functional teams
- Proactive problem solver
- Adaptable to dynamic work environments
- Strong decision-making skills
- Creative Issue Resolution
- Active Listening
- Collaborative Team Player
- Technical assistance
- Remote Support
Languages
Arabic Native
Bilingual or Proficient (C2)
English Advanced
Advanced (C1)
Timeline
Partner Support Specialist
Tafaseel BPO / Tabby
10.2023 - 03.2024
Customer Service Representative
Tafaseel BPO / Tabby
05.2023 - 10.2023
Cashier
Bait Almona Ltawafeer
04.2021 - 05.2023
Bachelor of Business Administration - Business Administration
Acensia Business School
Similar Profiles
Ahmed MohamedAhmed Mohamed
Customer Service Representative at Tafaseel BPO (Tabby FZ-LLC)Customer Service Representative at Tafaseel BPO (Tabby FZ-LLC)
Mahmoud AbulenainMahmoud Abulenain
Frontline Operations Lead at Tabby FZ-LLCFrontline Operations Lead at Tabby FZ-LLC
Marwan MohamedMarwan Mohamed
Customer Service Representative at TabbyCustomer Service Representative at Tabby