Summary
Overview
Work History
Education
Skills
Websites
Awards
Languages
Certification
VISA Status
Timeline
Generic
MOHAMMED RAZA ALI KHAN

MOHAMMED RAZA ALI KHAN

Dubai

Summary

Dear Hiring Manager,

I am writing to express my interest in the Property Consultant position in your organization. With a strong passion for Dubai’s dynamic real estate market, and a client-focused approach, I am eager to contribute to your team’s continued success.

Although I am a fresher, I bring with me over 9 years of experience in sales and customer service. I possess excellent communication skills, a proactive mindset, and a solid understanding of Dubai’s property landscape. I am confident in my ability to build relationships with clients, understand their investment goals, and guide them through the process of buying, selling, or renting properties.

I am particularly impressed by your company's reputation for professionalism, and its portfolio of prestigious developments. I am excited about the opportunity to grow my career with your team, and contribute to exceeding sales targets, and delivering top-tier client service.

I am currently based in Dubai on a valid visit visa, and I am available for immediate interviews. I would welcome the opportunity to discuss how I can add value to your organization.

Thank you for considering my application. I look forward to the opportunity to contribute to the company's success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Leader, Sales Operations

SITEL India, (Foundever)
Hyderabad
08.2023 - 06.2025
  • Led financial service project for AFFIRM, enhancing BNPL operations and client satisfaction.
  • Trained and mentored team members to establish effective departmental systems and procedures.
  • Identified process improvement opportunities, promoting best practices to boost performance.
  • Handled inbound complaints, ensuring maximum customer satisfaction and swift resolution.
  • Monitored associate performance weekly to align with client requirements and enhance overall efficiency.
  • Reviewed daily dashboards and performance reports, implementing action plans for improvement.
  • Conducted audits to maintain process knowledge and measure quality scores accurately.
  • Facilitated feedback sessions and team huddles to address common errors and drive accountability.

Process Lead - HR

Wipro Limited, India (Client: Google)
Hyderabad
04.2021 - 07.2023
  • Initiated controls on service level agreements, ensuring compliance with SLA between Wipro and Google.
  • Enhanced weekly and monthly reporting processes for improved clarity and accuracy.
  • Oversaw HR audits regarding performance and compensation, guaranteeing 100% precision in outcomes.
  • Spearheaded a team of seven HR professionals, driving business objectives forward.
  • Resolved escalations by educating Googlers on procedures aligned with SOP and Google policies.
  • Identified developmental areas to boost process performance and productivity optimization.
  • Conducted training for new joiners, addressing reporting tasks effectively.
  • Liaised with senior management on operational concerns, focusing on team performance metrics.

Sales Executive - Modern Trade & Horeca

Farmfresh LLC (FMCG), UAE
Dubai
05.2020 - 10.2020
  • Established controls on service level agreements, ensuring compliance across supermarkets and clients.
  • Enhanced weekly and monthly reporting processes for improved operational transparency.
  • Distributed food products to supermarkets, hypermarkets, and restaurants throughout UAE region.
  • Supplied international frozen and dry food brands, including Seara and McCain.
  • Processed credit and refunds by verifying customer histories and previous cases.
  • Collected payments from customers and processed new orders in hypermarkets.
  • Facilitated team cohesion while communicating with senior management on performance concerns.
  • Achieved daily targets for each brand, implementing strategies that drove revenue growth.

Key Account Manager (IT & Digital Sales)

COMMIT LLC - Etisalat (Telecom), UAE
Dubai
09.2018 - 03.2020
  • Instituted robust engagement strategies for company accounts with Etisalat, enhancing customer requirement understanding.
  • Executed daily cold calling to convert sales leads into successful client acquisitions.
  • Resolved high-level escalations by facilitating comprehension procedures that addressed customer concerns.
  • Consistently achieved monthly sales targets through effective pitching of mobility and digital services solutions.
  • Maintained daily interactions with customers to ensure account satisfaction and minimize business center visits.
  • Updated CRM regularly to reflect accurate customer data and interactions.
  • Facilitated appointments with CEOs to promote digital services and enhance revenue generation.
  • Collaborated with teams to optimize customer service processes for improved operational efficiency.

Customer Service CSR

Sitel, India (ACTi Call SITEL Group)
Hyderabad
08.2016 - 07.2018
  • Initiated controls on SLAs, ensuring acceptable service delivery between SITEL and client.
  • Optimized reporting processes for weekly and monthly performance metrics.
  • Deployed effective strategies to enhance resource utilization and service delivery quality.
  • Identified developmental areas, contributing to process performance improvements.
  • Coordinated with senior management to address operational concerns and team performance issues.
  • Facilitated training programs for recruits, enhancing team competency.
  • Managed reporting tasks, including Daily Aging, Cash Application, Monthly Bad Debts, and Cash Forecasting.

Education

Bachelor of Commerce -

Osmania University
Hyderabad, India

Skills

  • Lead generation
  • Cold calling, warm calling
  • Client acquisition
  • High ticket sales
  • Closing deals
  • Relationship building
  • Negotiation skills
  • B2B and B2C sales
  • Buyer and seller representation
  • Target-driven and self-motivated
  • Consistent top performer
  • Monthly quarterly top closer
  • Track record of exceeding Sales Target
  • Microsoft application: MS Word MS Excel MS PowerPoint MS Access
  • Other skills: Salesforce and Zoho CRM

Awards

Conferred with Sitel Awards:

Reach for the stars - Q1 2018| Q2 2018 | Q1 2017 | Q2 2017 | Q3 2017 |Q4 2017

Foundever Awards:

Best coach: Q1, Q2, Q3, Q4 2024, H1 2025

Languages

Urdu
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1

Certification

  • Yes

VISA Status

  • Visit visa (Ready to join immediately)

Timeline

Team Leader, Sales Operations

SITEL India, (Foundever)
08.2023 - 06.2025

Process Lead - HR

Wipro Limited, India (Client: Google)
04.2021 - 07.2023

Sales Executive - Modern Trade & Horeca

Farmfresh LLC (FMCG), UAE
05.2020 - 10.2020

Key Account Manager (IT & Digital Sales)

COMMIT LLC - Etisalat (Telecom), UAE
09.2018 - 03.2020

Customer Service CSR

Sitel, India (ACTi Call SITEL Group)
08.2016 - 07.2018

Bachelor of Commerce -

Osmania University

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