Mohammed Rifaideen
Dubai
Summary
Results-driven IT Systems Engineer with a strong background in Information Technology, Networking, and Security. I specialize in delivering reliable technical support and scalable IT solutions that enhance business continuity and operational efficiency.
Experienced in supporting high-impact projects for major events and large corporate environments across various industries. Known for effective troubleshooting, system optimization, and reducing downtime through practical, hands-on solutions.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
IT Helpdesk and Data Center Engineer
ARAB FINANCIAL SERVICES B.S.C
11.2024 - Current
- Managed client and internal user accounts, including creation, role assignment, access rights, and deactivation.
- Handled user management in UAE Central Bank Services Portal for Financial Services.
- Managed end-to-end lifecycle of Etisalat (ISP) services.
- Provided end-user support for payment systems, merchant portals and transaction processing platforms.
- Logged, tracked, and resolved incidents and service requests via ServiceDesk Plus and Jira, ensuring timely resolution within SLAs.
- Collaborated with network and security, infrastructure, and application teams to resolve escalated issues and deliver end-to-end support.
- Collaborated with vendors, and third-party service providers for escalations and system enhancements.
- Performed daily routine health checks on IT infrastructure and data center systems to ensure reliability, security and availability.
- Monitored and maintained data center infrastructure.
- Documented troubleshooting guides, SOPs, and knowledge base articles for efficiency and compliance audits.
System Support Coordinator
QATAR AIRWAYS
IT Support Engineer
QATAR GOVERMENT CONTACT CENTER- MALOMATIA
02.2024 - 11.2024
- Provide first-level technical assistance to users via phone, email, or in-person.
- Troubleshoot hardware, software, and network issues and provide timely resolution.
- Ensure a high level of customer satisfaction by addressing user concerns promptly and professionally.
- Manage Exchange server 2016, including mailbox management, email flow, and security configurations.
- Maintain and administer user accounts, groups, and permissions in Active Directory.
- Assist with password resets, account lockouts, and group policy configurations.
- Conduct training sessions and knowledge transfer sessions for internal teams, both on-site Qatar and overseas team.
- Document procedures, best practices, and troubleshooting steps for reference purposes.
- Collaborate with the SOC team to investigate and respond to security incidents.
IT Support Engineer
MALOMATIA HQ
12.2022 - 12.2023
- Provide first-level support for hardware, software, and network issues.
- Respond to and resolve incidents and service requests within established SLAs.
- Assist with the installation, configuration, and maintenance of hardware and software.
- Manage user accounts, groups, and permissions in Active Directory.
- Assist with password resets, account lockouts, and group policy issues.
- Monitor IT systems and network performance using monitoring tools.
- Coordinate the maintenance and support activities for critical systems and technologies used in airline operations.
- Respond to system alerts, incidents, and service requests promptly, ensuring minimal disruption to operations.
- Serve as the primary point of contact for system related queries and issues, both internally and externally.
- Monitor system performance, availability, and reliability using monitoring tools and performance metrics.
- Generate reports and analytics to track system performance, identify trends, and measure service level adherence.
- Provide regular updates and reports to management on system status, issues, and resolutions.
IT Technical Support Engineer
BRAZIL PAVILION AT EXPO 2020 DUBAI
09.2021 - 04.2022
- Company Overview: Recruited by DP WORLD
- Provide first-level support for hardware, software, and network issues.
- Respond to and resolve incidents and service requests within established SLAs.
- Assist with the installation, configuration, and maintenance of hardware and software.
- Manage user accounts, groups, and permissions in Active Directory.
- Assist with password resets, account lockouts, and group policy issues.
- Monitor IT systems and network performance using monitoring tools.
- Coordinate the maintenance and support activities for critical systems and technologies used in airline operations.
- Respond to system alerts, incidents, and service requests promptly, ensuring minimal disruption to operations.
- Serve as the primary point of contact for system related queries and issues, both internally and externally.
- Monitor system performance, availability, and reliability using monitoring tools and performance metrics.
- Generate reports and analytics to track system performance, identify trends, and measure service level adherence.
- Provide regular updates and reports to management on system status, issues, and resolutions.
- Recruited by DP WORLD
IT Support Engineer
SAS R CAPITAL INVESTMENT
06.2020 - 09.2021
- Company Overview: DUBAI
- Implement security measures and configurations to mitigate risks and vulnerabilities.
- Collaborate with GN team members to address network-related incidents and service requests.
- Serve as a primary point of contact for technical queries and escalations from internal teams and stakeholders.
- Provide technical support for ERP systems (Oracle, Microsoft Dynamics), addressing user issues and ensuring optimal system performance.
- DUBAI
IT/Network Support
ARRIYON CREATIV PVT LTD
04.2015 - 12.2019
Network Administrator- Industrial Training
SK INTERNATIONAL PVT LTD
07.2018 - 02.2019
Education
BEng - Computer Networking
London Metropolitan University
01.2018
BTEC HND - Computing
Pearson Edexcel UK
01.2015
Diploma - Computing
IBT Campus
01.2013
Cyber Security for Everyone -
University of Maryland
Online01.2024
Windows Server Management And Security -
University of Colorado
Online01.2025
Skills
- Intune
- M365 Admin Center
- LAN&WLAN Network Technologies
- Microsoft 365
- SharePoint
- Jira
- Web Application
- VPN
- AMS Asset Management
- ManageEgine Endpoint Central
- ServiceDesk Ticketing System
- Multifactor Authentication
- Exchange Server
- Project management
- Team collaboration
- IT security protocols
- IT asset management
- Incident management
- Remote desktop support
- Network troubleshooting
- System administration
- IT compliance
Certification
- Cisco Certified Network Associate Training, 2017
- Certified Windows Network Administration, 2015
- ITIL 4 Fundamentals, 2024
- Microsoft Certified: Azure Fundamentals, 2024
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)
Hindi
Elementary (A2)
Sinhala
Upper intermediate (B2)
Career Overview
Highly motivated to constantly develop my skills and grow professionally. Able to work well on own initiative, have a good track record. I am well confident that I can add value to any IT related organization workflow.
Timeline
IT Helpdesk and Data Center Engineer
ARAB FINANCIAL SERVICES B.S.C
11.2024 - Current
IT Support Engineer
QATAR GOVERMENT CONTACT CENTER- MALOMATIA
02.2024 - 11.2024
IT Support Engineer
MALOMATIA HQ
12.2022 - 12.2023
IT Technical Support Engineer
BRAZIL PAVILION AT EXPO 2020 DUBAI
09.2021 - 04.2022
IT Support Engineer
SAS R CAPITAL INVESTMENT
06.2020 - 09.2021
Network Administrator- Industrial Training
SK INTERNATIONAL PVT LTD
07.2018 - 02.2019
IT/Network Support
ARRIYON CREATIV PVT LTD
04.2015 - 12.2019
BTEC HND - Computing
Pearson Edexcel UK
System Support Coordinator
QATAR AIRWAYS
BEng - Computer Networking
London Metropolitan University
Diploma - Computing
IBT Campus
Cyber Security for Everyone -
University of Maryland
Windows Server Management And Security -
University of Colorado
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