Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
MOHAMMED RIYAZ

MOHAMMED RIYAZ

Key Account Manager
Birmingham

Summary

Dynamic and strategic Account Manager specializing in technology solutions, consistently delivering measurable revenue growth and outstanding client satisfaction. Proven track record of driving

multimillion-dollar strategic partnerships, leading cross-functional teams, and championing digital transformation for clients. Expert in building trusted relationships, communicating impactful solutions, and converting client challenges into business opportunities.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Key Account Manager

Arrow Electronics - Intelligent Solutions (AIS) Division
10.2023 - Current
  • Led business optimisation strategies and orchestration of up to $10M through Tier 1 hardware providers (OEMs), Software Vendors, and strategic partners to deliver fully integrated, end-to-end B2B technology solutions, tailored to customer and end-user requirements.
  • Partnered with internal product teams and solution architects to ensure seamless implementation of integrated systems, driving high customer satisfaction and retention of 92%
  • Managed the growth of existing client accounts by 25% while identifying and pursuing new business opportunities through industry events, trade shows, exhibitions, and Salesforce-generated leads.
  • Created quarterly revenue forecasts using PowerBI and MREC tools, facilitating strategic planning and sales performance tracking.
  • Developed strong client relationships, identifying operational pain points, developing actionable insights to drive revenue growth upwards of 20%, streamlined processes, and improved operational outcomes.
  • Supported clients in their digital transformation journeys, promoting automation and technology adoption to enhance business efficiency and scalability.
  • Utilized Salesforce CRM to manage multiple and diverse client portfolios, tracking pipeline activity, and providing accurate revenue projections in a project management role.
  • Improved client satisfaction and reduced escalations by proactively resolving issues and maintaining consistent, solution-focused communication.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.

Graduate Field Sales Representative

Arrow Electronics- Intelligent Solutions (AIS) Division
10.2022 - 10.2023
  • Proactively drove key initiatives for Arrow Electronics' strategic growth in the technology sector as a selected member of the FY22/23 Graduate Program cohort.
  • Sought in-depth knowledge of the technology industry, its market dynamics, and key suppliers/partners, including OEMs, ISVs, and SIs.
  • Led the development of a comprehensive Foundation Plan and created internal and external sales presentations for the Transportation vertical, driving awareness and business growth.
  • Successfully completed certification and training programs with leading OEM suppliers, including Intel, Dell, HP, HPE, Lenovo, AMD, Nvidia, Schneider Electric (APC), and Advantech, ensuring technical expertise and industry credibility.
  • Drove cross-selling and up-selling initiatives, enhancing client engagement and expanding product/service offerings to maximize sales opportunities.
  • Led and collaborated on team projects, including Corporate Social Responsibility (CSR) initiatives like the Data Rally, aligning with Arrow’s commitment to community-driven projects.

E-Commerce Representative

Cryptocystals Trading
08.2021 - 10.2022
  • Led end-to-end e-commerce operations across multiple digital stores, overseeing inventory through merchandising and fulfillment to maintain consistent product availability and enhancing customer experience.
  • Oversaw the complete customer service journey, proactively addressing product queries and delivery challenges to enhance overall client experience.
  • Created and optimized product listings with high-performing SEO tags, improving discoverability, attracting target audiences, and increasing conversion rates.
  • Boosted sales performance by strategically refining keyword targeting, adapting SEO strategies, and deploying customer loyalty incentives to improve retention and repeat purchase rates.
  • Handled full-cycle bookkeeping, including tax returns and monthly VAT submissions, ensuring financial compliance
  • Implemented Google Analytics to monitor and evaluate website traffic and SEO performance, using insights to adapt marketing and product strategies.
  • Launched targeted Google Ads campaigns, leveraging keyword SEO to improve pay-per-click efficiency, lower customer acquisition costs, and drive qualified traffic.
  • Analysed multi-year sales data (2020–2022) to identify seasonal patterns, market trends, and customer behaviour, informing promotional strategies and product planning for key retail periods.

Customer Service and Sales Representative

Bienergy General Trading LLC
01.2018 - 01.2019
  • Provided customer management and satisfaction through handling phone and email enquiries.
  • Offered information and directed customers to desired staff members or departments.
  • Shadowed and collaborated management and superiors to learn negotiation techniques and business etiquettes when meeting with prospective new clients or suppliers.
  • Created presentations and proposals for use during sales meetings.
  • Performed tasks from previous internship as well (listed below).

Administration and Business Support

Bienergy General Trading LLC
01.2017 - 01.2018
  • Summer intern in 2017, invited back during subsequent summer of 2018 due to my high performance and given increased responsibility the following year.
  • The first face anyone would see when entering the office and the first voice they would hear when calling the office line.
  • Worked alongside superior management to complete complex projects on tight budgets within specific timelines.
  • Successfully coordinated domestic and international travel arrangements - airfare, hotel and ground transportation.
  • Proofread papers, letters and email materials before dispatch.
  • Negotiated rapid office equipment repair and maintenance with vendors.

Education

Bachelor of Arts (Hons.) - Business and Management

De Montfort University
Leicestershire, UK
10.2019 - 6 2021

Bachelor of Business Administration - Business Administration

Taylors University
Kuala Lumpur, Malaysia
09.2018 - 6 2019

Skills

  • Client Relationship Management
  • Strategic Account Planning
  • Sales & Revenue Growth
  • Integration and Value-add Solutions
  • CRM Software (Salesforce and Oracle)
  • Problem-Solving & Conflict Resolution
  • Project Management
  • Adaptability
  • PowerBI Data Management
  • Quarterly Financial Forecasting
  • Excellent Communication & Presentation Skills
  • Emotional Intelligence & Cultural Sensitivity

Accomplishments

    Student liaison, heeding feedback and complaints from students about the course and relaying that information to the head of modules, programme leaders and the vice chancellor. Actively discussing and offering solutions to those complaints and the crisis situations brought on by the COVID-19 Pandemic to improve and enhance current and future learning experience for students at De Montfort University.

Timeline

Key Account Manager

Arrow Electronics - Intelligent Solutions (AIS) Division
10.2023 - Current

Graduate Field Sales Representative

Arrow Electronics- Intelligent Solutions (AIS) Division
10.2022 - 10.2023

E-Commerce Representative

Cryptocystals Trading
08.2021 - 10.2022

Bachelor of Arts (Hons.) - Business and Management

De Montfort University
10.2019 - 6 2021

Bachelor of Business Administration - Business Administration

Taylors University
09.2018 - 6 2019

Customer Service and Sales Representative

Bienergy General Trading LLC
01.2018 - 01.2019

Administration and Business Support

Bienergy General Trading LLC
01.2017 - 01.2018

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MOHAMMED RIYAZKey Account Manager