Mohammed Sahil
Sharjah
Summary
With over 8 years of experience as an Operations Supervisor at NMC Specialty Hospital Dubai, have developed expertise in enhancing customer satisfaction and effectively supervising teams. Working skills include managing insurance, billing, admission, and discharge processes for outpatient, inpatient, and emergency departments. Throughout career, have maintained a professional focus on developing and upholding high-quality customer service standards while consistently meeting performance key performance indicators (KPIs).
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor
NMC SPECIALTY HOSPITAL
07.2015 - Current
- As supervisor investigate patient/visitor concerns and implements appropriate course of action
- Lead organization, insurance provider and agents, claimants, policy holders' status
- Check eligibility for coverage for all relevant claims, ensuring increase in sales by 20% profit rate
- Handling admission and discharge of patient in hospital
- Helping team in solving grievances and maintain cordial relations with patients
- Conduct performance metrics evaluations of staff, providing feedback and identifying areas for professional development and training
- Make swift, informed decisions and coordinate with Ambulance and emergency services with healthcare teams in crucial times of unexpected medical emergencies
- Research methods to improve operations and reduce costs
- Manage the team to ensure no-shows are contacted and rescheduled accordingly
- Training and Handling of new staff, (List HMO) of general patients
- Participating in Healthcare training programs and campaigns
- Improve operational efficiency and patient care quality
- Coordinate with medical staff and administrative personnel
- Ensure effective communication across all departments for optimal patient care
- Manage staff scheduling, including shifts and rotations, to ensure adequate coverage
- Seeking Pre approvals for IP/OP co-payment
- Monitoring clinical performance, conducting audits, and leading teams towards adopting evidence-based practices to enhance healthcare outcomes
- Handling of benefit coverage queries and processing of cash, ACH Payments, updating of cash spreadsheets, running collection billing reports, setting up patient payment plans
- In case of emergencies assist the team in Patient Registration form & Insurance form fill up
- Check patient category Insured Patient, Corporate Patients
- Well versed with the billing guidelines of the hospital about cash handling, submission of collection, supportive documents, discount procedure, refund policy etc.
- Check Insurance for cases requiring approvals
- Check about packages covered under portal and eligibility
- Preparing and submitting billing data, medical claims and reissues
- Daily auditing of bills to ensure that it is up to date and closed as per billing protocol
- Monitor and manage the facility’s budget, including expenses and revenue, to ensure financial stability and resource allocation
- Preparing bills and invoices, and documenting amounts due for medical procedures
- Maintaining billing software, updating rate change, cash spreadsheets, repayment errors
- Maintain working knowledge of the Hospital Information System HIS, times of all clinics, duration of appointments, doctor’s duty roster, and procedure for booking appointments
- Strictly adhere to organization’s regulations and policies especially those related to infection control, patient safety
Education
Bachelor of Commerce - Accounting And Finance
Indian Academy Degree College
Bengaluru05.2014
Skills
- Communication skills
- Patient focused
- Organizational skills
- Customer Service
- Supervisory skills
- Insurance
- Cash management
- Billing
- Accounting and Finance
- Healthcare Administration
- Contract Negotiation
- MS Office
Certification
- Advanced Excel, 02/01/15, NIIT
- MS Office, 12/01/14, NIIT
- Trainer, 02/01/19, NMC Specialty Hospital
Languages
English (fluent)
Hindi (fluent)
Kannada (fluent)
Urdu (fluent)
Hobbies and Interests
- Cricket
- Basketball
- Indoor Games
Timeline
Operations Supervisor
NMC SPECIALTY HOSPITAL
07.2015 - Current
Bachelor of Commerce - Accounting And Finance
Indian Academy Degree College
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