Mohammed Salahuddin
Dubai,UAE
Summary
Dedicated and results-driven hospital administrator with 10+ years of experience in managing day-to-day operations, leading cross-functional teams, and driving process improvements. Proven track record of enhancing patient satisfaction, reducing costs, and improving quality of care.Transformational healthcare leader with expertise in strategic planning, financial management, and clinical operations. Skilled in analyzing complex data, identifying areas for improvement, and implementing evidence-based solutions to drive excellence in patient care and hospital performance.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Admission and billing Officer
Saudi German Hospital
Dubai, UAE
02.2022 - Current
- Reduced payment delays by proactively following up on unpaid bills.
- Maintained updated knowledge of latest industry practices, keeping abreast with changing regulations and guidelines.
- Enhanced overall cash flow by advising clients on optimal payment plans.
- Managed complex client accounts, providing tailored solutions to unique billing issues.
- Facilitated smooth transition to new billing software, minimising disruption to business operations.
- Improved invoice accuracy by meticulously reviewing and verifying billable details.
- Enhanced customer satisfaction through prompt and efficient resolution of billing queries.
- Developed customised spreadsheets for tracking invoices, speeding up retrieval of information.
- Created billing templates for quick invoice generation and payment processing.
- Liaised with business partners in observing billing and account procedures.
- Collaborated with sales departments to track project start and end dates for billing purposes.
Customer Service Representative (TL)
SAUDI GERMAN HOSPITAL DUBAI
DUBAI, UAE
08.2015 - 01.2022
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Manage large amounts outbound and inbound calls.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Manage large amounts outbound and inbound calls.
- Identify and assess customers’ needs to achieve satisfaction
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
ADMIN EXECUTIVE – OPERATION AND QUALITY
KIMS HOSPITALS
HYDERABAD , INDIA
02.2012 - 03.2015
- Executive OPD ,Casualty, ICU coordination/Management
- Assisting with admission as well as discharge of patients.
- Managing proper intake and outbound documents, patient condition according to designated policies and procedures of facility
- Attend, liaison with social leaders, important guests and delegates.
- Regular check on patients to see that are being properly taken care of medical and other staff and that their needs are being well looked after.
- Scheduling duties for Executive OPD staffs and Doctors Secretaries.
- Member of Incidence Committee and facility management team. Patient Relations Officer
- Allotting surgery packages as per risk category
- Daily In-Patient ward rounds and facility management inspection
- Supervising all coordinators and reporting directly to General Manager
- Preparation and analysis of various OP and IP related statistics Customer feedback analysis and implementing corrections/recommendations.
- To meet with staff members to interpret changes in operational procedures
- Manager on Duty
- Responsible for smooth functioning of entire hospital during Public holidays and nights.
- To prepare duty rooster for all coordinators.
- Quality Coordinating for NABH Awareness trainings.
- Designing SOPs and process flow for clinical and non clinical departments of hospital
- Data collection and Analysis of data for Quality Indicator as per NABH standards.
Laboratory Supervisor
CARE HOSPITALS
HYDERABAD, INDIA
04.2010 - 01.2012
- Supervised performance of hospital and developed new strategies to improve performance standards.
- Developed reports and documents for budgeting and expenditure control.
- Assessed needs of hospital staff and ensured availability of supplies and medical equipment.
- Created, developed, submitted for approval attempts to implement organizational policies and procedures.
- Evaluated existing medical programs and health services and suggested enhancements implemented for different departments.
- Ensured efficacy of shifts, personnel services and existing policies of health care facility and mobile unit.
- Prepared and collated daily activity reports to monitor progress, and ensure that implementation plans are on-target.
- Improved services levels by conducting reviews and collecting customer feedback and altogether analyze facility activities.
- Scheduled staff rounds and assignments, listed, interviewed, evaluated and hired medical staff and monitored if key performance indicators are met.
- Communicate with physician and physician’s staff, medical record’s staff, clients and client’s families to effectively meet client’s needs.
Education
Master Degree - Hospital Management
OSMANIA UNIVERSITY
HYDERABAD/INDIA 06.2010 - 03.2013
Bachelor of Science - Medical Laboratory Technology
Dr. NTR university SHADAN MEDICAL COLLEGE
HYDERABAD/INDIA 06.2006 - 03.2010
Skills
- Experienced in handling complex medical applications, and advanced medical equipment
- In-depth knowledge regarding various medical, and associated health care terminologies
- Expert in making and handling strategic plans and programs, etc
- Complete understanding regarding necessary medical rules and associated regulations
- Qualified and skilled in handling different kinds of Microsoft packages like MS-Access, MS-Excel,
- And other MS-Office software packages
- Capable of making quick decisions, and skilled in solving administrative problems
- Sufficient knowledge and understanding regarding hospital management and administration
- Strong experience in supervising management teams
Additional Information
AREA OF INTEREST
- Insurance
- Human Resource
- Total Quality Management
- Hospital Operations Management
- Nationality : Indian
- Religion : Muslim
- Languages Known : English, Urdu,Arabic,and Telugu
- Interest & Hobbies : Sports, Music, Studying Psychology
Certification
● Participated as Delegate in International congress on “Emergency Medical Service Systems” at All India Institute of Medical Sciences, New Delhi India. Held in Feb 2012.
● Participated as Delegate in The National Seminar “Managing Hospitals: The Road Ahead” at Deccan School of Management February 2011.
● Participated as Student in HOSPIARCH 2012, a 2 day Conference on HOSPITAL PLANING DESIGN AND ARCHITECTURE, April 2012.
Languages
English
Fluent
Hindi
Native
Arabic
Upper intermediate
Affiliations
- Swimming, reading books,hanging out
Personal Information
Nationality: INDIAN
Visa: Employment
Timeline
Admission and billing Officer
Saudi German Hospital
02.2022 - Current
Customer Service Representative (TL)
SAUDI GERMAN HOSPITAL DUBAI
08.2015 - 01.2022
ADMIN EXECUTIVE – OPERATION AND QUALITY
KIMS HOSPITALS
02.2012 - 03.2015
Master Degree - Hospital Management
OSMANIA UNIVERSITY
06.2010 - 03.2013
Laboratory Supervisor
CARE HOSPITALS
04.2010 - 01.2012
Bachelor of Science - Medical Laboratory Technology
Dr. NTR university SHADAN MEDICAL COLLEGE
06.2006 - 03.2010
Similar Profiles
Aisha Mohammed JarahAisha Mohammed Jarah
Laboratory specialist Tamheer program at Saudi German hospitalLaboratory specialist Tamheer program at Saudi German hospital
Annie Liza OcaAnnie Liza Oca
Physical Therapist at Saudi German Hospital DammamPhysical Therapist at Saudi German Hospital Dammam
Eman Saleh Eman Saleh null
Internal Medicine Physician at Saudi German HospitalInternal Medicine Physician at Saudi German Hospital