Mohammed Salam

• Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
• Provided administrative support and research for civil litigation and civil proceedings.
• Prepared interrogatories, requests for admissions, requests for production of documents and requests for examination or inspection.
• Assisted partners by maintaining and growing firm's local presence within community.
• Worked closely with litigation attorneys to research, complete trial preparations and create document drafts for court use.
• Provided key administrative assistance to senior management.
• Supported administration and research processes for civil litigation cases.
• Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal.
• Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
• Typed and processed legal documents to prepare for court filings and legal pleadings.
• Gathered and analyzed research data such as statutes, decisions and legal articles, codes and documents.
• Kept up with and reviewed changes in laws, informed staff of changes and advised appropriate departments on actions to prevent legal issues.
• Filed electronic and paper form court documents at both state and federal levels.
• Conducted comprehensive research to support legal proceedings, formulate defenses and initiate legal action.
• Reviewed legal publications and performed database searches to identify laws and court decisions relevant to pending cases.
• Managed and supervised document database to maintain litigation records.
• Worked with community to increase local firm's presence and assisted partners with reputation management and branding.
• Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
• Created interrogatory documents and requests for admissions, document productions, examinations and inspections.

• Used scripted conversation prompts to convey current account information and obtain payments.
• Reviewed landing and takeoff devices to assess and meet repair needs.
• Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
• Collected payments by phone, set up wire transfers and initiated immediate plans for repayment.
• Trained new team members on scripts, company services and collection strategies.
• Set up and adjusted visual aids to help pilots make safe landings.
• Signaled pilots manually to correct movements and prevent accidents.
• Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
• Performed skip tracing on all past due accounts to locate responsible individuals.
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
• Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
• Initiated repossession process or service disconnection upon failure of other collection methods.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Worked with customer to create debt repayment plan based on current financial condition.

• Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed debtor payments and updated accounts to reflect new balance.
• Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Entered client details and notes into system for interdepartmental access and review.
• Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
• Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Worked with customer to create debt repayment plan based on current financial condition.

• Counseled debtors on payment options and arranged installment agreements.
• Received inbound calls and answered questions from customers satisfactorily.
• Achieved performance goals on consistent basis.
• Verified and reviewed customer account information.
• Advised customers of necessary actions and strategies for debt repayment.
• Initiated negotiations for debt recovery through email, telephone and mail contact.
• Located and monitored overdue accounts by using automated systems.
• Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
• Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.
• Recorded all information regarding financial status of customers.
• Researched accounts and completed due diligence to resolve collection problems.
• Managed legal invoice processing for litigation by foreclosure attorneys.
• Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
• Negotiated to collect balance in full.
• Checked packages for demand letters and loan authorizations before sending to clients.
• Discussed options with delinquent clients in terms of proposed solutions or foreclosure.

- Controlled financial statements by minimizing cost levels to maximize net profits

- Administered and monitored vehicle fleet in a highly efficient and cost-effective matter.

- Supervised and cultivated branch employee performance through active training and mentoring.

- Managed accounting functions including accounts receivable, closing, auditing, and banking.

- Evaluated the financial performance of the branch and implemented new strategies and corrective actions as needed.

- Identify and develop positive working relationships with internal and external clients that are built on trust and integrity.

- Resolve various common to complex problems with latitude for the initiative, independent judgment, and decision making.

- Ensure above average customer service to every customer every time.

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• Monitored security and handled incidents calmly.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Built relationships with customers and the community to establish long-term business growth.
• Managed two branches exceeding sales and growth numbers by 40%.
• filed police cases & civil suit against defaulter customers

• Developed summaries to assess each client's participation level and determine targets for follow-up plans.
• Worked with clients to address and respond to client and partnership management issues.
• Maintained and built close relationships with customers through regular contact and visits.