MOHAMMED SALLOUM
Customer Service Representative
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Customer Service Agent
Eco-Drive Driving School
01.2024 - Current
- Engaged with customers daily, addressing inquiries, concerns, and feedback with professionalism and empathy, Exceptional communication skills, with the ability to articulate complex information clearly and effectively to diverse audiences
- Skilled in maintaining composure and professionalism under pressure, fostering a positive and supportive environment for both customers and colleagues.
- Delivered personalized support by tailoring interactions based on individual customer preferences and needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Agent
Syriatell Mobile Network
05.2021 - 11.2023
- Proven ability to navigate complex systems and databases to accurately manage customer profiles and resolve technical issues promptly
- Collaborated with cross-functional teams to identify opportunities for process improvement and enhance overall customer experience
- Assistance with mobile network-related inquiries, billing issues, and technical troubleshooting.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Education
Diploma in Tourism Sciences -
Ousos - Syria
01.2021 - 04.2023
Skills
Complaint Handling
Empathetic and genuine
Outstanding communication skills
Call center experience
Customer Relationship Management (CRM)
Customer Service
Information Verification
Timeline
Customer Service Agent
Eco-Drive Driving School
01.2024 - Current
Customer Service Agent
Syriatell Mobile Network
05.2021 - 11.2023
Diploma in Tourism Sciences -
Ousos - Syria
01.2021 - 04.2023
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