Mohammed Sanaulla Gulshani
Dubai
Summary
Dynamic leader with a proven track record at Khazana Jewellery Pvt Ltd, excelling in customer experience and inventory control. Leveraged problem-solving and team management skills to boost store performance and staff proficiency. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating a commitment to excellence and innovation in retail operations.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Jawhara Jewellery L.L.C
Dubai
04.2019 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Assistant Store Manager
Pure Gold Jewellers L.L.C
Dubai
12.2017 - 03.2019
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Senior Assistant Store Manager
Khazana Jewellery L.L.C
Dubai
10.2015 - 10.2017
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Raised property accuracy and accountability by creating new automated tracking method.
- Ensured compliance with all health and safety regulations by conducting regular inspections of the store premises, equipment, and employee practices.
- Collaborated with store manager to develop promotional events that drove increased foot traffic and sales conversions.
- Oversaw staff performance evaluations and provided constructive feedback to support professional development.
- Maintained visual merchandising standards, resulting in an appealing shopping experience for customers.
- Created a positive work environment by effectively resolving employee conflicts and fostering teamwork among staff members.
- Trained new employees on company policies, procedures, and best practices to maximize productivity and maintain a high level of performance.
- Handled escalated customer complaints with professionalism which resulted in customer retention.
- Boosted store sales by developing and implementing effective merchandising strategies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Deputy Store Manager
Khazana Jewellery Pvt Ltd
Hyderabad India
07.2013 - 10.2015
- Maintained visual standards throughout the store by regularly updating displays and floor layouts according to corporate guidelines.
- Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
- Collaborated with the Store Manager to develop annual budgets, set sales targets, and monitor progress towards goals.
- Improved customer satisfaction by addressing and resolving complaints in a timely and professional manner.
- Oversaw cash handling procedures ensuring accurate accounting of daily transactions while minimizing discrepancies.
- Reviewed sales reports to identify trends, anticipate demand fluctuations, and make data-driven decisions on inventory management strategies.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interacted well with customers to build connections and nurture relationships.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Developed and implemented strategies to increase sales and profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Assistant Product Manager
Khazana Jewellery Pvt Ltd
Hyderabad India
07.2011 - 06.2013
- Presented detailed reports on product performance metrics to senior management, identifying areas for growth and opportunities for optimization.
- Collaborated with cross-functional teams to ensure smooth product rollouts and successful launches.
- Led cross-departmental collaboration efforts in support of efficient project execution, ensuring timely delivery of quality products.
- Participated in regular meetings with stakeholders, providing updates on project progress and addressing any concerns or obstacles.
- Assisted in forecasting demand trends using historical data analysis and market insights.
- Streamlined internal processes for improved efficiency in product development and launch.
- Analyzed metrics to measure product performance.
- Continually maintained and improved company's reputation and positive image in markets served.
- Devised content strategy to effectively engage target audiences.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Analyzed user behavior data to identify patterns that informed future feature developments or enhancements.
- Monitored industry trends and competitor activities, making strategic recommendations based on findings.
- Optimized user experience by incorporating customer feedback into product improvements.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Conducted market research to identify new opportunities and target markets.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Managed product demonstrations and testimonials for performance evaluation.
Sales Executive
Khazana Jewellery Pvt Ltd
Hyderabad India
06.2010 - 07.2011
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
Education
Bachelors - Business
Ravindranath Tagore University
India 12.2022
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Attention to Detail
- Staff Supervision
- Customer Service Management
- Stock management
- Team Management
- POS Systems
Languages
English
Intermediate (B1)
Hindi
Upper intermediate (B2)
Urdu
Intermediate (B1)
Telugu
Upper intermediate (B2)
Tamil
Elementary (A2)
Timeline
Assistant Store Manager
Jawhara Jewellery L.L.C
04.2019 - Current
Assistant Store Manager
Pure Gold Jewellers L.L.C
12.2017 - 03.2019
Senior Assistant Store Manager
Khazana Jewellery L.L.C
10.2015 - 10.2017
Deputy Store Manager
Khazana Jewellery Pvt Ltd
07.2013 - 10.2015
Assistant Product Manager
Khazana Jewellery Pvt Ltd
07.2011 - 06.2013
Sales Executive
Khazana Jewellery Pvt Ltd
06.2010 - 07.2011
Bachelors - Business
Ravindranath Tagore University