Summary
Overview
Work history
Education
Skills
Volunteering - Abu Dhabi
Languages
Certification
References
Timeline
Generic
Mohammed Shafi

Mohammed Shafi

Dubai,United Arab Emirates

Summary

Service-oriented cabin crew aspirant with extensive experience in healthcare and customer service. Proven ability to deliver compassionate care and exceptional service in high-pressure environments. Recognized for maintaining safety standards and fostering trust with diverse individuals, ensuring memorable inflight experiences. Committed to enhancing industry excellence and prioritizing passenger safety and comfort.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Client Care Specialist - Optometry

Yateem Optician
Dubai, United Arab Emirates
10.2024 - Current
  • Delivered exceptional client care, fostering comfort and trust through clear communication.
  • Maintained professional, approachable demeanour in high-volume environments.
  • Efficiently managed scheduling to minimise waiting times and enhance service quality.
  • Applied strong attention to detail, ensuring compliance with healthcare safety standards.
  • Reduced average consultation waiting times by up to 10 minutes through efficient scheduling.

Customer Service Executive

TB Yenu Eye Care
Kerala, India
03.2023 - 02.2024
  • Managed over 50 client appointments daily, ensuring seamless service delivery.
  • Streamlined registration processes, achieving 15% reduction in waiting times.
  • Enhanced customer loyalty through positive feedback from 90% of surveyed clients.
  • Established rapport with customers from diverse cultural backgrounds.

Eye Care Professional

NarayanaNethralaya Eye Hospital
Bangalore, India
01.2022 - 03.2023
  • Administered and interpreted various eye-related tests to improve patient comfort.
  • Ensured calm, professional interactions during procedures for improved client assistance.
  • Maintained high attention to detail under pressure while adhering to safety regulations.
  • Demonstrated cross-cultural communication skills by assisting patients from over 20 nationalities.

Education

Bachelor of Science - Optometry

Bharathiar University
India
08.2017 - 10.2021

Diploma - IATA Foundation in Travel & Tourism

Syscoms Institute
United Arab Emirates
04.2016 - 07.2016

Skills

  • Patient Care & Service Excellence
  • Compassionate support
  • Safety Awareness & Attention to Detail
  • Conflict Resolution & Complaint Handling
  • First Aid, CPR & Medical Emergency Assistance
  • Cross-Cultural Communication & Multilingual Interaction
  • Professional Grooming & Hygiene Standards
  • Team Collaboration & Adaptability
  • Calm Under Pressure & Quick Problem-Solving
  • Strong interpersonal aptitude
  • Punctuality and reliability

Volunteering - Abu Dhabi

Special Olympics World Games - June 2024

  • Supported athletes from 30+ countries in a diverse, high-energy environment.
  • Collaborated with a healthcare team of 50+ volunteers , ensuring safety and well-being of participants.

Languages

English
Fluent
Hindi
Fluent
Arabic
Upper intermediate
Malayalam
Fluent

Certification

  • Dubai Health Authority (DHA) Professional License – Optometry
  • First Aid & CPR Certification
  • Fire & Safety Training
  • Aviation Customer Service Awareness (IATA aligned)
  • Food & Beverage Service Basics (Hospitality Workshop)

References

References available upon request.

Timeline

Client Care Specialist - Optometry

Yateem Optician
10.2024 - Current

Customer Service Executive

TB Yenu Eye Care
03.2023 - 02.2024

Eye Care Professional

NarayanaNethralaya Eye Hospital
01.2022 - 03.2023

Bachelor of Science - Optometry

Bharathiar University
08.2017 - 10.2021

Diploma - IATA Foundation in Travel & Tourism

Syscoms Institute
04.2016 - 07.2016

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Mohammed Shafi