Mohammed Shaukat
Dubai,UAE
Summary
A dedicated professional with expertise in customer service systems and fluency in multiple languages. Demonstrates exceptional empathy in customer interactions and resilience under pressure. Proficient in Microsoft Office suite, CRM software, and basic accounting, with a strong track record of revenue growth tracking. Career goals include leveraging skills to enhance customer satisfaction and drive business success.
Overview
3
3
Languages
5
5
years of post-secondary education
7
7
years of professional experience
Work history
Sales and customer service representative
Flipside Restaurant and cafe LLC
Dubai, UAE
2022.05 - 2026.02
- Established strong relationships with customers, enhancing brand loyalty.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Managed daily sales operations to achieve business objectives.
- Identified potential sales leads using market research strategies.
- Maintained high standards of professionalism whilst interacting with customers.
Sales assistant
Regent Global Trading Co. LLC
Dubai, UAE
2019.01 - 2022.01
- Assisted customers with product selection for optimal satisfaction.
- Collaborated effectively with team members to meet sales targets.
- Explained establishment policies to customers and offered advice on selections.
- Demonstrated product usage and features to customers.
Education
Bachelor of Business Administration - Business Management
Albedo School of Business Management
India 2015.03 - 2019.10
Skills
- Customer service systems
- Empathy in customer interactions
- Fluency in multiple languages
- Revenue growth tracking
- Microsoft office suite proficiency
- Basic accounting
- CRM Software proficiency
- Resilience under pressure
Languages
English
Proficient (C2)
Arabic
Advanced
Hindi
Fluent
Timeline
Sales and customer service representative
Flipside Restaurant and cafe LLC
2022.05 - 2026.02
Sales assistant
Regent Global Trading Co. LLC
2019.01 - 2022.01
Bachelor of Business Administration - Business Management
Albedo School of Business Management
2015.03 - 2019.10