Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Mohammed Shehada

Abu Dhabi,UAE

Summary

IT and cybersecurity professional with extensive experience in help desk support and IT hardware management. Expertise in technical support for desktop and mobile devices, software installations, and remote assistance. Proven ability to execute Windows upgrades for enhanced system performance. Focused on leveraging skills to boost efficiency and user satisfaction.

Overview

1
1
year of professional experience
4
4
years of post-secondary education

Work history

IT Support Specialist

ADIB - Abu Dhabi Islamic Bank
Abu Dhabi
06.2025 - Current
  • Provided help desk support to ensure uninterrupted work flow.
  • Rectified IT issues by liaising with clients and troubleshooting software problems.
  • Enhanced overall network performance implementing routine checks and updates.
  • Improved system stability for smoother operations by regularly updating company software.

IT Support Specialist

United Arab Emirates University
Al Ain City, Abu Dhabi
05.2024 - 09.2024
  • Installed software updates, ensuring optimal system performance.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Supported end-users with prompt issue resolution, enhancing productivity levels.

Education

Bachelor of Engineering - cybersecurity

Al Ain University
Al Ain
12.2020 - 12.2024

Skills

  • Help desk support
  • IT Hardware Support
  • IT Management Software
  • windows upgrade
  • Technical Support
  • Desktop Support
  • Mobile device support
  • Software installation and upgrades
  • Remote customer support

Languages

Arabic
Proficient (C2)
English
Advanced (C1)

Timeline

IT Support Specialist

ADIB - Abu Dhabi Islamic Bank
06.2025 - Current

IT Support Specialist

United Arab Emirates University
05.2024 - 09.2024

Bachelor of Engineering - cybersecurity

Al Ain University
12.2020 - 12.2024

Similar Profiles

Create profile
Mohammed Shehada