Mohammed Shihab
Customer Success Advisor & Universal Cashier
Al Nad Sharjah UAE,Sharjah
Summary
Seasoned Customer Associate with 11 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Customer Service Associate & Universal Cashier
Al Ansari Exchange LLC
Sharjah, Sharjah
10.2012 - 08.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Communicated professionally with colleagues, freelancers and clients.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Relationship Officer
National Bank Of Ras Al Khaimah
Sharjah, Sharjah
04.2011 - 10.2011
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Education
Master Of Business Administration - Banking And Financial Support Services
Bharathiar University
Coimbatore India 04.2012 - 05.2014
Skills
Account management
Quality assurance
Cross-functional team collaboration
Self-direction
Training development aptitude
Key holder experience
CRM
POS systems expert
Money handling abilities
Complaint resolution
Stock management
Staff education and training
Professional telephone demeanor
[Type] support
Certification
Advanced Anti Money Laundering Training
Timeline
Customer Service Associate & Universal Cashier
Al Ansari Exchange LLC
10.2012 - 08.2022
Master Of Business Administration - Banking And Financial Support Services
Bharathiar University
04.2012 - 05.2014
Relationship Officer
National Bank Of Ras Al Khaimah
04.2011 - 10.2011