MOHAMMED SHOAIB
Dubai
Summary
Food and beverage supervisor with a track record in high-volume dining, banqueting, and outdoor catering. Managed large-scale events, supported multi-outlet operations, and earned recognition for service quality, guest experience, and consistent execution. Leads high-volume Food & Beverage operations across luxury hotels and premium dining outlets, delivering strong guest satisfaction and consistent service standards. Supervises banqueting, all-day dining and multicultural teams, supporting major events and award-winning service delivery.
Overview
12
12
years of professional experience
Work History
Food & Beverage Supervisor
Marriott Hotel & Marriott Executive Apartments
Al Jaddaf
08.2022 - Current
- Managed large-scale banqueting and outdoor catering events; successfully led operations for the 500-capacity Zabeel Tent during the holy month of Ramadan.
- Received recognition and awards from Marriott Head Office for exceptional event execution and high service standards.
- Supervised daily operations of all-day dining outlet, ensuring seamless service for 500 guests across breakfast, lunch, and dinner.
- Oversaw operations for luxury property with 358 rooms, 128 apartments, and 6 distinct F&B outlets, enhancing guest experience and service delivery.
Food & Beverage Team Leader
Element by Westin
Al Jaddaf
04.2021 - 08.2022
- Maintained high service standards, contributing to winning Element Choice of the Year Award (2021).
- Achieved high Guest Voice and TripAdvisor scores consistently throughout 2021–2022 operational years, reflecting strong guest satisfaction.
- Led daily service team across two restaurants, an interactive meeting room space, and In-Room Dining, enhancing guest experience across all areas.
Food & Beverage Management Trainee
The Peninsula Hotel
Chittagong
10.2019 - 03.2020
- Managed staff scheduling and floor supervision, implementing quality assurance measures that elevated guest satisfaction.
- Oversaw operations and coordinated workflows across 6 F&B outlets, enhancing service consistency and guest experience.
- Secured promotion from Senior Captain to Management Trainee, reflecting exceptional leadership and commitment to service excellence.
Food & Beverage Senior Captain
Well Park Residence Boutique Hotel & Suites
12.2017 - 09.2019
- Coordinated operational service flow for all-day fine dining restaurant, bar restaurant, banquet hall, and in-room dining, ensuring seamless guest experiences.
- Recognised as Employee of the Month (2019) for exceptional hospitality delivery, consistent attendance, and effective teamwork.
- Oversaw the implementation of environmentally friendly practices, contributing to sustainable operations.
- Led and mentored a crew of 50+, promoting teamwork, efficiency, and professional development.
Food & Beverage Senior Server
Tony Roma's Restaurant
08.2014 - 05.2017
- Provided premium casual dining service while ensuring compliance with operational and safety standards to enhance customer experience.
- Trained junior service staff and supported pre-opening management team for new outlets, contributing to successful launch and service consistency.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported colleagues during busy periods to ensure timely service, demonstrating strong teamwork and communication skills.
Education
Industrial Training Internship -
Hilton Worldwide
Malaysia08-2016
B.Sc. (Hons) - Hospitality Management and Tourism
Lincoln University College
Malaysia01-2017
Higher Secondary School Certificate -
Chittagong Sunshine College
Bangladesh01-2013
Secondary School Certificate -
K.B.S High School
Bangladesh01-2010
Skills
- Point of Sale (POS): Micros Operating System (Micros 3700 / Symphony)
- Property Management & Procurement: BirchStreet System
- HR & Payroll Systems: Oasis Payroll, Bayan Systems Knowledge
- F&B Controls: Beverage Costing & Comprehensive Inventory Management
- General Applications: Microsoft Office Suite (Word, Excel, PowerPoint)
- Food service operations
- Guest relations management
- Banquet coordination
- Quality assurance
- POS systems
- Time management mastery
- Adaptive problem solving
- Decision making
- Leadership proficiency
KEY CERTIFICATIONS & AWARDS
Marriott Guest Delight Dynamo Award, Emerging Leader of Q4 2024 & Q1 2023 – Marriott International, Marriott Essential Skills for Supervisors & Managers Certification, Element Choice of the Year Award (2021), Top Performer for TripAdvisor & Guest Voice Scores (2021–2022)
Disclaimer
References available upon request.
Timeline
Food & Beverage Supervisor
Marriott Hotel & Marriott Executive Apartments
08.2022 - Current
Food & Beverage Team Leader
Element by Westin
04.2021 - 08.2022
Food & Beverage Management Trainee
The Peninsula Hotel
10.2019 - 03.2020
Food & Beverage Senior Captain
Well Park Residence Boutique Hotel & Suites
12.2017 - 09.2019
Food & Beverage Senior Server
Tony Roma's Restaurant
08.2014 - 05.2017
Industrial Training Internship -
Hilton Worldwide
B.Sc. (Hons) - Hospitality Management and Tourism
Lincoln University College
Higher Secondary School Certificate -
Chittagong Sunshine College
Secondary School Certificate -
K.B.S High School