MOHAMMED SHOAIB KHAN
Surat,India
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work history
Sales & Customer Engagement Executive
Reliance Digital
2021.04 - 2024.12
- Target Achievement: Consistently surpassed quarterly and annual sales targets across high-value electronics categories, driving a 20% YoY revenue growth.
- Client Retention: Spearheaded customer engagement initiatives, increasing repeat client visits by 30% via tailored CRM follow-ups and loyalty campaigns.
- Help Desk & CRM Operations: Oversaw daily CRM and help desk workflows, significantly improving Customer Satisfaction (CSAT) scores and resolving critical service escalations.
- Process Optimization: Partnered with cross-functional logistics, product, and service teams to streamline post-sales operations and operational workflows.
- Team Leadership: Mentored and trained incoming sales representatives, establishing standardized onboarding guides and service protocols.
Education
Bachelor of Commerce (B.Com) -
Institute of Business Management & Engineering (IBME)
IndiaHigher Secondary Certificate - Commerce - First Class
St. Mark School
Gujarat, IndiaSkills
- Sales strategy and execution
- Revenue generation
- Account management
- Lead nurturing
- Patient attitude
- Strong written communication
- Pressure handling
- Familiarity with crm software
Certification
- Ground Staff Training (Grade A): Aerostar JET Training Academy, Gujarat
- Tally ERP9 Certification: Proficient in financial accounting and reporting
- Advanced MS Office Tools: Word, Excel (Pivot Tables, Data Visualization), PowerPoint
LANGUAGES
English (Fluent)
Hindi (Fluent)
LEADERSHIP & ACTIVITIES
Corporate Training: Facilitated workshops for junior associates focusing on customer relationship management and technical product knowledge. Community Initiatives: Volunteered in local tech-literacy programs and youth mentorship initiatives. Thought Leadership: Active writer/blogger covering trends in technology, customer behavior, and the aviation sector. Corporate Training: Facilitated workshops for junior associates focusing on customer relationship management and technical product knowledge. Community Initiatives: Volunteered in local tech-literacy programs and youth mentorship initiatives. Thought Leadership: Active writer/blogger covering trends in technology, customer behavior, and the aviation sector.
Timeline
Sales & Customer Engagement Executive
Reliance Digital
2021.04 - 2024.12
Higher Secondary Certificate - Commerce - First Class
St. Mark School
Bachelor of Commerce (B.Com) -
Institute of Business Management & Engineering (IBME)