Mohammed Showkat
Chittagong ,Bangladesh
Summary
Enthusiastic Housekeeping Supervisor successfully working with hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Brings over 14 years of experience in hospitality.
Overview
15
15
years of professional experience
Work History
Senior housekeeping supervisor
Madinat jumeirah hotel and resort
Dubai , UAE
11.2020 - Current
- Responded proactively to changing housekeeping requirements.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Ensured immaculate guest rooms by supervising thorough cleaning procedures.
- Coordinated with front desk personnel, ensuring smooth operations and guest satisfaction.
- Managed team schedules to optimize workforce utilization effectively.
- Budgeting for Housekeeping staff and resource requirements.
- Carried out regular inspections to uphold quality control standards.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Evaluated employee performance and developed improvement plans, maximizing team efficiency.
- Maintained high standards of cleanliness for customer satisfaction.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Communicated management feedback to improve team performance.
- Worked with front desk staff to respond promptly to guest requests, maximizing customer satisficed.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimize team operations.
- Delivered high-quality results within budget and timeframe targets.
Housekeeping supervisor
Mohammed showkat Hossain
Dubai , UAE
10.2010 - 11.2020
- Implemented eco-friendly cleaning practices contributing towards sustainability efforts of the establishment.
- Developed efficient rosters which maximized workforce utilization whilst minimizing overtime costs.
- Streamlined communication between front office and housekeeping department leading to improved operational
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Improved overall cleanliness by implementing new cleaning protocols.
- Delegated tasks and briefed staff on shift requirements to meet KPIs.
Housekeeping coordinator
Jumeirah Zabeel saray hotel and Resort
DUBAI, UAE
10.2014 - 08.2016
- Opening the day for housekeeping.
- prefer Task assignment report for colleagues.
- check the mail coordinated with different Dept. for smooth operation.
- Tracking all the file according the standard required.
- coordinated with floor supervisor and public area supervisor insure smooth operation.
- Proper Tracking PMS opera ,Rex, Hotsos, and Microsoft office.
Education
Bachelor of Arts - Arts Education
Sirazul Islam degree college
Chittagong 04.2005
Certificate of Higher Education - Arts Education
Sirazul Islam degree college
Chittagong 06.2002
Skills
- Customer satisfaction tracking
- Forbes and LQA Inspection
- UAE DTCM Inspection
- sustainability program
- Positive attitude
- Stock ordering systems
- Deep cleaning Inspection
- Effective communication
- Strong decision-making capability
- Complaint handling
- Time-management
- Emotional intelligence
- Employee training (( Departmental trainer )
- Health and Safety Compliance
Languages
English
Advanced
C1
Additional Information
- Preopening Success rewards.
- Certificate of LQA score rewards (91.31%)
- Supervisor of the quarter.
- Certificate of the renovation specialist.
- Employed of the month twice in zabeel saray hotel and Resort.
- Employed of the month twice in Madinat Jumeirah hotel and Resort.
- Successfully program in Axonify learning course.
- Successfully completed leadership program.
- Successfully completed Treasured program.
- Certificate of Appreciation in Al Qasr ( supporting team)
- Successfully completed On the job trainer program.( Dept trainer)
- Successfully completed in guest relation program. ( Front office )
- Successfully completed Leadership Foundation program.
Timeline
Senior housekeeping supervisor
Madinat jumeirah hotel and resort
11.2020 - Current
Housekeeping coordinator
Jumeirah Zabeel saray hotel and Resort
10.2014 - 08.2016
Housekeeping supervisor
Mohammed showkat Hossain
10.2010 - 11.2020
Bachelor of Arts - Arts Education
Sirazul Islam degree college
Certificate of Higher Education - Arts Education
Sirazul Islam degree college
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