MOHAMMED SINAN
Dubai
Summary
Customer Service and Aviation Support professional with 1+ year of experience delivering high-quality passenger and client service within travel and service-oriented environments. Trained in IATA ticketing (GDS), passenger handling, airport operations support, and customer service management. Proven ability to manage daily customer interactions, resolve service issues efficiently, and maintain operational documentation in compliance with service standards. Recognized for strong communication, safety awareness, and service excellence, with a professional focus on cabin crew, aviation hospitality, and airport customer service roles. Customer Service and Aviation Support professional with a focus on delivering high-quality passenger and client service. Manages daily customer interactions, resolves service issues, and maintains operational documentation. Recognised for strong communication, attention to safety, and commitment to service excellence in cabin crew and airport customer service roles.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Executive
Al Ain Tours and Travels
Tamil Nadu
08.2025 - 01.2026
- Assisted clients with travel inquiries, managing 20+ daily customer requests related to bookings, documentation, and travel services.
- Coordinated travel arrangements including ticketing support, itinerary updates, and documentation verification.
- Maintained accurate customer records and booking data to support operational efficiency and service quality.
- Communicated with customers to clarify travel requirements and provide timely service updates.
- Prepared service documentation and administrative reports to support travel coordination activities.
- Ensured professional service standards while managing customer interactions in a fast-paced travel service environment.
Customer Service Executive
Sensiflix Trading & Contracting Services
Doha
08.2024 - 07.2025
- Managed daily customer service operations, handling 30-50+ customer inquiries per day through phone, email, and direct interaction.
- Delivered professional customer support by addressing service requests, resolving issues, and maintaining a high level of customer satisfaction.
- Maintained organized digital and physical records, ensuring accurate documentation and compliance with company service policies.
- Coordinated internal communications and assisted management with operational reports, documentation, and follow-up actions.
- Resolved service concerns efficiently, improving response times and ensuring smooth service delivery across departments.
- Supported administrative and operational activities to maintain an efficient and customer-focused service environment.
Education
Bachelor of Business Administration -
University of Mysore
India01-2024
Diploma in Aviation -
IATA Foundation in Travel and Tourism
01-2024
Skills
- Passenger Handling and Guest Service
- Cabin Crew Service Standards
- Airport Check-in and Boarding Assistance
- Ground Handling and Airport Operations
- IATA Ticketing and GDS Systems
- Customer Complaint Resolution
- Travel Coordination and Ticketing Support
- Service Quality and SOP Compliance
- Safety and Security Awareness
- Administrative Support and Documentation
- Scheduling and Operational Coordination
- Customer Relationship Management
- Communication and Interpersonal Skills
- Time Management and Multitasking
- Problem Solving and Service Recovery
- MS Office and Google Workspace
Certification
- IATA Foundation in Travel and Tourism
- First Aid Certification
Languages
English
Malayalam
Tamil
Kannada
Websites, Portfolios and Profiles
https://www.linkedin.com/in/mohammed-sinan-7b4564328
Timeline
Customer Service Executive
Al Ain Tours and Travels
08.2025 - 01.2026
Customer Service Executive
Sensiflix Trading & Contracting Services
08.2024 - 07.2025
Bachelor of Business Administration -
University of Mysore
Diploma in Aviation -
IATA Foundation in Travel and Tourism