Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mohammed Siyam

Support Engineer
Dubai,FU

Summary

Experienced IT Support Engineer familiar with user support and root cause analysis. Advanced knowledge of correspondence systems operations and dedication to see issues through to end. Works well in remote and desk-side environments, as well as having an eye for details and able to multi – task under pressure.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Support Engineer

EVERTEAM Global Services, INTALIO
Dubai
01.2020 - Current
  • Set up and administered correspondence and archive systems and configurations.
  • Provided system support to users in 24/7 uptime environment.
  • Collaborated with outside departments to implement system-wide improvements.
  • Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
  • Maintained system logs or manuals to document testing or operation of equipment.
  • Interpreted test information to resolve design-related problems.


Help Desk

DIBBA Al Fujairah Hospital
01.2018 - 02.2020
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Education

Bachelor of IT - Network & Security

Fujairah University
UAE - Fujairah
01.2014 - 01.2018

Skills

    Application installations

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Certification

Certified Azure fundamentals, Microsoft - November 2021

Timeline

Support Engineer

EVERTEAM Global Services, INTALIO
01.2020 - Current

Help Desk

DIBBA Al Fujairah Hospital
01.2018 - 02.2020

Bachelor of IT - Network & Security

Fujairah University
01.2014 - 01.2018

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Mohammed SiyamSupport Engineer