Mohammed Siyam
Support Engineer
Dubai,FU
Summary
Experienced IT Support Engineer familiar with user support and root cause analysis. Advanced knowledge of correspondence systems operations and dedication to see issues through to end. Works well in remote and desk-side environments, as well as having an eye for details and able to multi – task under pressure.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Support Engineer
EVERTEAM Global Services, INTALIO
Dubai
01.2020 - Current
- Set up and administered correspondence and archive systems and configurations.
- Provided system support to users in 24/7 uptime environment.
- Collaborated with outside departments to implement system-wide improvements.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Maintained system logs or manuals to document testing or operation of equipment.
- Interpreted test information to resolve design-related problems.
Help Desk
DIBBA Al Fujairah Hospital
01.2018 - 02.2020
- Performed tests of functionality, security and performance of different workstations and devices.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Bachelor of IT - Network & Security
Fujairah University
UAE - Fujairah 01.2014 - 01.2018
Skills
Application installations
Hardware and software installation
Quality assurance
Technical Support
Technical training
Certification
Certified Azure fundamentals, Microsoft - November 2021
Timeline
Support Engineer
EVERTEAM Global Services, INTALIO
01.2020 - Current
Help Desk
DIBBA Al Fujairah Hospital
01.2018 - 02.2020
Bachelor of IT - Network & Security
Fujairah University
01.2014 - 01.2018