Mohammed Soliman Mabrouk Soliman saeed
Dubai
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs. Dedicated Customer service executive with 10 years of customer service experience within dynamic, fast-paced environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Branch sales executive
First Abu Dhabi Bank
Dubai, UAE
10.2023 - Current
- Built customer bases through cold calling and referral conversions.
- Opened customer accounts and provided smooth onboarding services.
- Met liability acquisition targets by leveraging new customer accounts.
- Handled credit approval processes through diligent application management.
- Analysed sales reports to identify trends and update strategies.
- Created professional sales presentations to creatively communicate product quality and market comparisons.
Sales executive
Finmart Financial Services
Dubai, UAE
06.2023 - 09.2023
- Generated new leads and opportunities to maximise sales volume.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Customized promotional strategies to meet needs of different clients, products and services.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
Sales executive
Hadaf AL Khaleej Financial Services
Dubai, UAE
01.2023 - 04.2023
- Exceeded sales and revenue targets by 100%, using consultative and value-driven approach to account management.
- Collaborated with management to review and approve profitable, beneficial customer contract terms.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Proactively brought in new business accounts, growing existing sales territories to maximise profits.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
Customer service executive
Emirates Islamic Bank
Dubai, UAE
10.2021 - 12.2022
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Updated account information after customer calls for well-maintained data accuracy.
- Resolved complaints with proactive problem-solving and analysis.
- Improved company processes by analysing customer feedback and service trends.
- Explained benefits and advantages of different product and service offerings to customers.
- Offered detailed product and service advice based on customer needs.
Customer service executive
Abu Dhabi Commercial Bank
Dubai, UAE
03.2016 - 03.2021
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Updated account information after customer calls for well-maintained data accuracy.
- Resolved complaints with proactive problem-solving and analysis.
- Operated switchboard systems successfully to manage high call volumes.
- Followed up customer queries to check provided solutions met expectations.
- Improved customer satisfaction ratings through responsive query resolution.
Customer service executive
Raya Contact Center
Cairo, Egypt
05.2014 - 01.2016
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Logged call details and customer information in secure systems, improving data collection measures.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Attended regular product training to enhance customer advice.
- Recommended call routing strategies, reducing average on-hold times.
- Continually updated customer databases, ensuring compliance with GDPR regulations.
Education
Bachelor of Commerce - Accounting
Ain Shams University
Cairo / Egypt 01.2009 - 01.2013
Skills
- Dispute resolution
- Lead management
- Advanced product knowledge
- Integrative negotiation
- Data verification procedures
- Data confidentiality
- Sales forecasting
- Customer care
- Customer experience
Languages
Arabic
Native
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Branch sales executive
First Abu Dhabi Bank
10.2023 - Current
Sales executive
Finmart Financial Services
06.2023 - 09.2023
Sales executive
Hadaf AL Khaleej Financial Services
01.2023 - 04.2023
Customer service executive
Emirates Islamic Bank
10.2021 - 12.2022
Customer service executive
Abu Dhabi Commercial Bank
03.2016 - 03.2021
Customer service executive
Raya Contact Center
05.2014 - 01.2016
Bachelor of Commerce - Accounting
Ain Shams University
01.2009 - 01.2013
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