Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Reference
Timeline
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Mohammed Suhail

Mohammed Suhail

Abu-Dhabi-Al- Ain

Summary

Dynamic and results-driven professional with experience at Carrefour and ADNH Compass. Proven ability in customer service and relationship building, enhancing guest satisfaction and loyalty. Skilled in efficient serving and proper chemical usage, consistently exceeding performance standards and contributing to team success. Committed to maintaining high cleanliness and safety standards in all environments.

Overview

6
6
years of professional experience

Work History

Housekeeping Cleaner

ADNH Compass
02.2024 - Current
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
  • Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Developed strong working relationships with colleagues across various departments, including front desk staff, maintenance teams, laundry, and management.

Customer Service Representative

Carrefour
01.2021 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved resolution time with effective problem-solving for customer complaints.

Food and Beverage Waiter

Vamshee
03.2019 - 03.2020
  • Assisted in training new waitstaff, sharing industry knowledge and best practices to improve overall team performance.
  • Maintained a clean and organized dining area, ensuring a comfortable and enjoyable atmosphere for guests.
  • Consistently exceeded sales goals through attentive service and expert knowledge of menu offerings.
  • Balanced cash registers at the end of shifts, verifying accuracy for daily financial reports.
  • Increased repeat business by fostering strong relationships with regular patrons through exceptional service.
  • Contributed to the restaurant''s profitability by upselling menu items and making personalized recommendations based on guest preferences.
  • Supported fellow waitstaff during busy periods, promoting teamwork and efficient service.

Education

High School Diploma -

SSVN High School
Kanjar
05-2018

High School Diploma -

Kakatiya Jr College
Nizambad
04-2020

Skills

  • Bathroom cleaning
  • Kitchen cleaning
  • Waste disposal
  • Proper chemical usage
  • Food safety awareness
  • Efficient serving
  • Fine dining experience
  • Customer service
  • Time management
  • Data entry
  • Relationship building
  • Computer proficiency
  • Call center experience

Languages

English
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)

Additional Information

I hereby declare that the above furnished information is true and correct to the best of my knowledge and belief.

Reference

Available upon request 

Timeline

Housekeeping Cleaner

ADNH Compass
02.2024 - Current

Customer Service Representative

Carrefour
01.2021 - 03.2024

Food and Beverage Waiter

Vamshee
03.2019 - 03.2020

High School Diploma -

SSVN High School

High School Diploma -

Kakatiya Jr College

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Mohammed Suhail