Dancing, Cricket, Travelling, Cooking
Mohammed Syed Asadullah
Training Team Leader
Dubai
Summary
Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly motivated and outgoing individual with 4 years of team management experience. Competent team player who can successfully inspire fellow colleagues.
Offering strong interpersonal skills and willingness to learn and develop in dynamic environment. Brings understanding of conflict resolution and effective communication techniques. Ready to use and develop problem-solving and analytical skills in Escalation Specialist role.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Team Leader Training
noon.com
01.2019 - Current
- Led a team of 8 trainers, providing guidance and support to ensure the successful delivery of training programs
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Working on the project for the LMS system to be introduced for the seller learning enhancement.
- Took the initiative to work on the storyboards in-house, and reduced the cost of the training budget by 10%.
- The storyboards are converted to AI voice generated videos for much clarity, reducing the stress on the team and minimize the margin of error.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Designed and implemented customized training solutions to address the specific needs of diverse learner groups, resulting in clear communication to the participant about new updates
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Assisted in recruitment to build team of top performers.
- Developed and executed training programs that significantly improved team skills and morale.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Conducted regular performance reviews and provided constructive feedback to team members to support their professional development and growth
- Collaborated with cross-functional teams to align training initiatives with organizational objectives and drive business impact
- Managed training projects from inception to completion, ensuring adherence to timelines and budgets.
Senior Training Specialist
Noon.com (Seller Training)
- Worked with the seller escalations and grievances in the seller training segment.
- Mentored junior trainers, enhancing their skills and increasing team efficiency.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Conducted regular assessments of seller skill levels, using findings to guide future program development efforts.
- Managed budgets and resources effectively, ensuring all projects were completed on time and within scope.
- Partnered with Human Resources to finalize the new recruits for the team
- Provided coaching and mentoring to subordinates.
- Implemented the use of outlook booking software which helped reduced the training spent by 15%.
- Helped the sellers in fixing the listing issue and taking the products live.
- This helped in an increase in the listing ingestion success rate by 20%.
- Identified the gaps in the training and introduced the topics to the seller for better understanding.
Escalation Specialist
Noon Daily
- Worked with the customer escalations for the new project noon daily formerly known as noon grocery
- Trained the new agents for dealing with customer grievances.
- Identified the process gaps in the returns offered to the customer, which helped and led to reduction in the refunds by 20%.
- Helped with the process development and help in fixing process loops
- Championed a customer-centric approach within the escalation team, consistently advocating for clients'' best interests and satisfaction.
- Maintained comprehensive records of all escalated cases, tracking trends and identifying areas for improvement.
- Ensured smooth transitions between shifts by providing thorough updates on ongoing cases during shift handovers.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Safeguarded customer data privacy through strict adherence to company protocols when working with sensitive information.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
Jordan Project
- Selected to visit Jordan twice and set up the customer service with the outsource company EXTENSYA
Subject Matter Expert
Amazon VCS
09.2014 - 11.2018
- Trained and mentored 10 batches on the pilot concept of work from home for customer service
- Delivered 100% conversions for the batches getting trained
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Boosted team morale and productivity through effective leadership and clear communication.
- Served as go-to expert for resolving technical challenges, enabling smoother customer resolution.
Customer Account Escalation Specialist
Amazon Development Center
09.2014 - 11.2018
- Started my career as an intern and handled customer calls and emails
- Promoted and moved to the customer account escalation specialist to ensure customer account security
- Worked for 4 years and concluded my service with the position of acting team lead.
- Cross-trained and backed up other customer service managers.
Education
MBA - Sales & Marketing
Amjad Ali Khan College of Business Administration - Osmania University
Hyderabad 04.2016 - 01.2018
BBA - International Business & Marketing
St. Josephs
Hyderabad 04.2013 - 01.2016
Skills
Job Training
Schedule Management
Feedback Collection
Public Speaking
Data Organization
Training Material Development
Spreadsheet tracking
Complaint handling
De-escalation techniques
Problem-solving
MS office
Problem-solving abilities
Websites
Accomplishments
- Trained a total of 300-350 sellers on a weekly basis on varied topics of how to grow their business.
- Conducted at least 12-15 sessions every week covering various topics.
- Devised communication strategies to drive more sellers to attend training.
- Resolved pressing concerns about listing and transfers for the HUAWEI brand partner selling with noon.
Personal Information
Driving License: Valid till 2027
Interests
Timeline
Team Leader Training
noon.com
01.2019 - Current
MBA - Sales & Marketing
Amjad Ali Khan College of Business Administration - Osmania University
04.2016 - 01.2018
Subject Matter Expert
Amazon VCS
09.2014 - 11.2018
Customer Account Escalation Specialist
Amazon Development Center
09.2014 - 11.2018
BBA - International Business & Marketing
St. Josephs
04.2013 - 01.2016
Jordan Project
Senior Training Specialist
Noon.com (Seller Training)
Escalation Specialist
Noon Daily