COMMERCIAL, MARKETING And Operation Senior Manager Customer-focused leader with over 22 years of experience in the hypermarket sector. Reputation for continuously meeting and exceeding sales targets, while developing and instituting attainable budgets. Known for reducing operating costs by tracking expenses, slashing waste and shrinkage, and eliminating aging stock. Sensible store and department head adept in influencing and streamlining operations and guiding and training staff and management. Fortitude for managing suppliers, negotiating agreements and merchandise selection, and securing contract renewals. — Areas of Expertise — Profit/Loss ∙ Budget/Cost Control ∙ Pricing/Range Surveys ∙ Quality Assurance ∙ Staff Motivation/Leadership ∙ Stock Control/Supply Management ∙ Employee Relations ∙ Shareholder Values ∙ Resource Management ∙ Asset Management ∙ Customer Satisfaction & Retention
Overview
35
35
years of professional experience
2
2
Languages
Work History
Fresh Food Commercial and Marketing Sinior Manager
Geant , Monoprix & Franprix, Urban Food Group
11.2017 - Current
Support the company strategy to provide fresh, quality food on a daily basis by inspecting merchandise upon reception, in respect to municipality regulations regarding hygiene and expiry dates
Led fresh food operations by implementing the Plano gram for merchandise selections, arranging annual action plans, and executing yearly promotion plans
Maximized supplier strengths, strongly benefiting the company
Developed the business section via sourcing high quality, wide-ranging products in alignment with customer profiles, enhancing customer service through regular staff training, executing competitive pricing strategies, and provisioning optimal market deals
Key Accomplishments:
Achieved and exceeded sales goals, margins, and budgeted incomes by offering competitive and friendly prices in the market
Fortified strong vendors relations, whilst negotiating optimal item selection, adhering to agree upon agreements, and ensuring annual contract renewals in alignment with company policy
Responsible for sourcing supplies, forecasting inventory requirements, assessing risk, and daily operation of Store Supplies program for a 20+ store in U.A.E specialty retailer
Identified areas to cut cost by analyzing impact of removing SKU's as well as evaluating shipping direct vs
Stocking inventory
Brought leadership to the procurement department and motivated staff to achieve maximum performance and efficiency
Aggressively worked to achieve significant cost savings through sourcing new suppliers and negotiating with the existing
Ensured on time delivery and improved purchasing quality through setting up the quality check procedures for the suppliers and personal on-site checking
Cultivated solid business relationship with different suppliers that enabled us to receive deferred payment terms from them
Managed the reporting for weekly, monthly and yearly metrics to track key data used for trending, analysis and monthly score carding
Assisted the business units in troubleshooting, researching and resolving any issues pertaining to their requirements
Planning the new opening stores layout, assets, items selections and Plano grams
Implementing new concepts to add value to the business and new customers shopping experience
Work with our HR team to hire the right people for the right job
Work with the projects team to make sure the layout matching the customers shopping experience and to be comfortable for our staff to serve the customers in the best way
Work the operation teams for to implement the products merchandise and make sure the staff have good products knowledge and merchandise
Quality and pricing SOP to be implement across the stores and make sure its followed 100%
Wastage & shrinkage control by ordering the right quantity and the best quality following the mandatory range.
Store Manager
11.2012 - 10.2017
Streamline the opening of the 3 Hypermarkets in Dubai location by planning for and ordering stock, readying the assets order, and creating enticing offers to draw in patrons
Guide the opening of two additional locations in Al Ain and Abu Dhabi (Yas), instilling superb customer service and training new hires
Promote a clean, safe, and satisfactory shopping environment by preparing store for openings, sustaining assets, and accurately pricing merchandise
Boost customer satisfaction by extending quality prices and services and listening to customer needs
Improve employee relations by promoting high performing staff, acting with underperforming staff, nourishing teamwork, and listening to suggestions
Enhance workflow by rectifying the negatives and highlighting the positives
Key Accomplishments:
Generate profits by setting favorable store margins, establishing achievable sales targets, and aligning expenses with budget
Minimize overhead by reducing waste and shrinkage, pushing aging stock, and controlling sustainable inventory levels
Provide financial oversight by coordinating the monthly profit and loss (P&L) plan, devising yearly and monthly budgets, and monitoring sales, margins, and stock daily
Drive performance of 170 staff members through motivation, coaching, and training and giving praise/constructive feedback
Remain competitive by planning offers, extending better prices than area competitors, and delivering optimal prices, assortments, and services
Geant Hypermarket, FUCOM L.L.C
12.2004 - 10.2017
Fresh Food Merchandise Manager
FUCOM L.L.C
01.2009 - 10.2012
Support the company’s strategy to provide fresh, quality food daily by inspecting merchandise upon reception, in respect to municipality regulations regarding hygiene and expiry dates
Led fresh food operations by implementing the Plano gram for merchandise selections, arranging annual action plans, and executing yearly promotion plans
Maximized supplier strengths, strongly benefiting the company
Developed the business section via sourcing high quality, wide-ranging products in alignment with customer profiles, enhancing customer service through regular staff training, executing competitive pricing strategies, and provisioning optimal market deals
Key Accomplishments:
Achieved and exceeded sales goals, margins, and budgeted incomes by offering competitive and friendly prices in the market
Fortified strong vendors relations, whilst negotiating optimal item selection, adhering to agree upon agreements, and ensuring annual contract renewals in alignment with company policy
Department Head
Fresh Food, FUCOM L.L.C
12.2004 - 12.2008
Created a delightful shopping experience by providing superb customer service and ensuring all shelves were properly arranged, stocked, clean, and labeled
Performed stock control and supply management, while eliminating out-of-stock by identifying and tracking key items
Fostered and enforced a high level of hygiene and cleanliness department-wide by applying HACCP rules
Decreased shrinkage and expenses in alignment with established budgets
Executed company policies and procedures and incorporated the preventative maintenance program while directing the maintenance department
Effected production and purchase standards, raising efficiency and took stock on a bi-monthly basis
Key Accomplishments:
Instituted and controlled forecasted sales and quantities, met and exceeded sales and margins, and oversaw prices and range surveys
Actualized staffing objectives by motivating, assisting, and training managers, supervisors, and stockers and governing number of employees while projecting requirements/evolution
Section Manager
Carrefour Hypermarket, Dhabi, MAF GROUP
01.2001 - 11.2004
Pastry and Bakery
Devised and executed methods for achieving set targets on a continuous basis
Conducted bi-monthly stocktaking and weekly price and range surveys
Key Accomplishment:
Bolstered functionality and aesthetic appeal of sections through better displays, staff training, and quality and assortment of merchandise
Education
Bachelor of Science - Business Management
Skills
Certificationsundefined
Additional Information
00971-509544520 00971-564940803
Nationality:, Status: Employment Resident Visa (valid to 14/11/2023)
UAE Driving License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fresh Food Commercial and Marketing Sinior Manager
INVOICE CONTROLLER & ACCOUNTANT at MONOPRIX QATAR (Ali Bin Ali Group Companies)INVOICE CONTROLLER & ACCOUNTANT at MONOPRIX QATAR (Ali Bin Ali Group Companies)