MOHAMMED WAHAZ

STOCKROOM SPECIALIST

• Used retail and commercial expertise to maximise sales opportunities by prioritizing merchandise flow to the sales floor.
• Accurately recorded all inter-store and warehouse inventory movement and did this in a timely manner.
• Collaborated actively and respectfully with the team members to meet or exceed store goals
• Maintained an effective and organized stockroom area.

RETAIL PROFESSIONAL

• Assisted customers by answering questions and suggesting merchandise.
• Having a weekly sessions with the management team in order to drive sales in the store.
• Assisted every customers by following the service standards in the company.
• Inspired every customers about the brand by sharing the product details and sharing the history of the brand.
• Created an emotional connection with every customer by being passionate and enthusiastic brand ambassador.
• Communicated a desire for ongoing learning and welcomed all available opportunities to increase performance.

• Assisted customers by answering questions and suggesting merchandise.
• Tagged merchandise and neatly stocked on shelves and display areas.
• Received product shipments and organized in stockroom storage area.
• Maintained customer satisfaction while handling product returns quickly and professionally.

• Responded to customer comments and questions via LiveChat during shifts.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Described and explained details about product options to inform customers and guide purchasing decisions.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Educated customers on current promotions, upgrades or new offerings available under current plan.
• Documented and detailed calls and complaints using call center's CRM database.