- Managed diverse business operations, including purchasing , inventory management and client servicing for leading duty-free trading company.
- Cultivated strong client relationships , enhancing cross-border logistics and streamlining ERP reporting
Procurement and Purchasing.
- Oversaw purchasing activities, including vendor selection, purchase order generation, and goods receipt validation .
- Negotiated with suppliers to ensure timely deliveries and proper documentation of inbound inventory.
Inventory & Warehouse Management
- Conducted yearly inventory counts to ensure stock accuracy and reduce shrinkage.
- Utilized ERP software to update supplier invoices and real-time stock levels
Sales & Client Engagement
- Strengthened customer relationship management through personalized service and regular engagement with ship chandlers.
- Facilitated LPO acquisition and followed up on client requests to ensure order fulfillment.
Documentation & Customs Compliance
- Prepared and submitted customs invoices and regulatory paperwork for incoming and outgoing goods.
- Maintained accurate transaction logs for audits and legal compliance.
ERP & Reporting
- Monitored daily duty-free sales reports and updated internal systems using Right ERP .
- Shared operational updates with senior management, aiding data-driven business decisions.
Achievements
- Spearheaded a 10% increase in sales volume by fostering trust-based client partnerships.
- Reduced inventory errors by implementing ERP -based tracking and cross-verification protocols.
- Monitored staff performance and developed improvement plans.