Mohammed Ziad
Dubai,UAE
Summary
Dynamic professional with extensive geographical knowledge and expertise in travel arrangements. Exceptional communication skills utilized to manage difficult customers while ensuring compliance with local regulations. Proficient in storytelling and conveying complex information, with a strong emphasis on customer service and hospitality standards. Skilled in route planning, tour logistics support, and safeguarding special needs clients, committed to enhancing travel experiences through effective time management. Experienced driver with strong road awareness, safe driving practices, and a clean driving history.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Tour guide
Oceanair Travels And Tourism L.L.C
Dubai, UAE
2019.06 - Current
- Conducted walking tours, ensuring physical safety of all participants.
- Assisted clients with special needs requiring additional support around vehicles or the site environment.
- Drove a vehicle with guests across 7 Emirates to most of the tourist attractions.
- Delivered engaging tours in English.
- Assisted visitors, solving their queries promptly.
- Skilfully managed large groups whilst maintaining order and interest during tours.
- Maintained punctuality at all times, respecting the time constraints of tourists.
- Enhanced visitor experience by providing informative and engaging tours.
- Received positive feedback from customers due to exceptional service delivery.
- Coordinated effectively with travel agencies for successful group tours.
- Diligently researched local attractions to provide accurate information.
- Performed regular maintenance checks on tour vehicles, guaranteeing passenger safety.
- Improved customer satisfaction by offering tailored tour guidance based on preferences.
- Enhanced local tourism by recommending additional attractions and points of interest in the surrounding area.
- Fostered positive atmosphere with friendly and professional demeanour.
- Demonstrated excellent communication skills to engage diverse audiences.
- Entertained tour guests with fun props, stories and activities.
- Drove a vehicle with VIP guests across 7 Emirates to most of the tourist attractions safely.
- Strong knowledge of routes in the UAE with an awareness of traffic rules and regulations.
- Clean Driving history without Accidents and Black Points.
Security Supervisor
Securi Guard Middle East L.L.C
Abu Dhabi , UAE
2008.11 - 2019.04
- Delivered first-class customer service while maintaining professionalism.
- Analysed CCTV to track thefts and compiled incident reports.
- Established clear processes to handle fire and security alarm activations.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Enforced company policies strictly, resulting in improved discipline among staff members.
- Liaised with law enforcement agencies for effective response to incidents.
- Efficiently resolved passenger queries about safety protocols, fostering improved understanding and compliance.
- Trained new staff members for seamless onboarding into the team.
- Ensured safe aircraft operations by conducting thorough security checks.
- Boosted passenger confidence for safe travel with diligent surveillance of airport premises.
- Improved airport safety standards by consistently adhering to aviation security regulations.
- Conducted random screenings on passengers and crew members, maintaining a high level of vigilance at all times.
- Assisted passengers during emergencies, contributing to a calm and orderly situation.
- Conducted rigorous checks on passenger baggage, ensuring enhanced flight safety.
- Responded swiftly to security alarms, preventing potential breaches or threats.
- Managed access control points effectively to maintain a secure environment in the airport.
- Provided excellent customer service, enhancing overall passenger experience during security procedures.
- Worked with the team to optimise screening and security checks.
- Conducted screening and security checks to execute and facilitate the safe transportation of cargo.
- Documented incidents to maintain security logs.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Enforced company policies strictly, resulting in improved discipline among staff members.
- Led a team of security officers, fostering professionalism and dedication towards duty.
- Conducted risk assessments for enhanced workplace safety.
- Tracked irregularities via foot patrols, increasing overall site safety.
- Developed comprehensive incident reports providing vital information for investigations.
Education
Foundation degree - Commerce
St. Joseph Convent
Bangalore, India 1997.06 - 2000.06
Skills
- Knowledge of relevant laws
- Handling difficult customers
- Extensive geographical knowledge
- Resourceful thinking
- Geographical navigation
- Local law compliance
- Communicating complex information
- Customer Service
- Friendly demeanour
- Route planning
- Exceptional communication
- Historical and cultural awareness
- Special needs clients
- Effective time management
- Hospitality standards awareness
Certification
Abu Dhabi Accredited Tourist Guide License Holder Valid till 30 Jun 2026
Dubai Tour Guide License Holder Valid till 2 Nov 2027
Driving License Details:
License No. 2237167
Issue Date: 08.07.2015
Expiry Date: 04.07.2030
Place Of Issue: Abu Dhabi
P.U.C. (HSSC Intermediate) passed
Basic Security Guard Training from the National Security Institute Abu
Dhabi, UAE 2009.
Basic Etiquettes and Service Training at Etihad Airways 2010.
Heart Saver First Aid CPR/AED course, Etihad Airways 2012.
Fire Fighting Training and Basic Fire Marshall Training Etihad Airways.
Languages
English
Fluent
Hindi
Fluent
Kannada
Advanced
Malayalam
Advanced
Tamil
Upper intermediate
Tulu
Advanced
Arabic
Elementary
Timeline
Tour guide
Oceanair Travels And Tourism L.L.C
2019.06 - Current
Security Supervisor
Securi Guard Middle East L.L.C
2008.11 - 2019.04
Foundation degree - Commerce
St. Joseph Convent
1997.06 - 2000.06