Mohammed Zoheb
Al Nahda,Dubai
Summary
Goal-oriented Customer and Distribution Specialist with 16 years of GCC-Africa experience in Wholesale and Retail Channels with Nike||Reebok||Sporting Goods||Omega Watches. Brings ability to quickly learn industry-specific knowledge and develop effective sales strategies. Ready to use and develop problem-solving and customer engagement skills in Sales .
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work history
Distribution Sales Manager
Reebok || Al Boom Marine
Dubai, UAE
07.2025 - Current
- Formulated and executed effective sales strategies to enhance distribution efficiency.
- Commercial Distribution -Reebok Footwear-Apparel-Accessories Goods -GCC and Africa)
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Collaborated with cross-functional teams to optimize product delivery processes.
- Ensure the Company clients received accurate and timely feedback on the status of their orders
- Analyzed market trends to identify opportunities for expanding distribution channels.
- Managed inventory levels and logistics coordination to streamline supply chain operations.
- Created detailed forecasts for accurate budget planning and resource allocation.
- Follow up with the Account Managers and Accounting Department to secure payments.
- Streamlined distribution processes, minimizing logistical issues and delays.
- Optimized inventory control procedures, ensuring timely product delivery.
- Supported front-line sales teams with well-coordinated administrative operations.
Operations and Distribution Executive
Nike Sports - Gulf Marketing Group
Dubai
09.2022 - 06.2025
- Wholesale Distribution -Nike Footwear-Apparel-Fitness Goods -GCC and Africa)
- Adapt in driving client level profitability by providing customer specific services.
- Delivered exceptional customer service, resulting in high percentage of repeat business and client referrals.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Streamlined sales processes to reduce cycle times and improve efficiency.
- Know how of Logistical Operations
- Effective communicator with excellent relationship building & interpersonal skills, strong analytical, problem solving & organizational abilities.
- Managed approximately 20 Seasonal Proformas , emails and faxes per Pre booked Seasonal customer Order Book.
- Coordinating the warehouse and customer regarding to their shipment.
- Ensure the Company clients received accurate and timely feedback on the status of their orders
- Follow up with the Account Managers and Accounting Department to secure payments.
Customer service & Operations Analyst
Nike Sports - Gulf Marketing Group
Dubai
06.2014 - 07.2021
- Responsible for the consolidating of the seasonal pre-booking orders from the customers
- Identify the style which has been confirmed & cancelled by Nike for customer's information
- Managed approximately 20 Seasonal Proformas , emails and faxes per Pre booked Seasonal customer Order Book.
- Preparing records for items received to disseminate retail and wholesale stocks
- Preparing seasonal Pro Forma invoice for all wholesale customers before the seasons start
- Prepare and update Master file with all the data about the product
- Sending updated pre-book order summary three times weekly to all wholesale salesman for their tracking reference
- Every day checking of all received products from the system to transfer in wholesale location
- Follow up for the confirmation to pick and pack the available items of pre booked orders
- Informing the customer for the availability of items, for them to confirm the shipment and to process with the payment
- Entering sales order and replenishment in the system as per customer or salesman's request
- Send the Pro forma invoice to customer for approval
- Follow up with the Account Managers and Accounting Department to secure payments
- Confirming the orders with delivery details and packing instructions
- Preparing invoices and packing list for the customers after the warehouse have done the pick and pack
- Assessment of transporters' offers
- Taking part in negotiations with Commercial Manager of terms with transporters
- Ensure the Company clients received accurate and timely feedback on status of their orders
- Sending invoice & packing list with airway bill to the customers
- Coordinating the warehouse and customer regarding to their shipment
- Provides updated stock list of available items with details(images and size run)
- Registering COC (Chamber of Commerce)
- One point contact for all key accounts
Senior sales associate
Omega Watches - Rivoli Groups
Dubai
07.2010 - 04.2013
- No of Employees Reporting: 10
- Brands Handled as such OMEGA, MONT BLANC, LONGINES, RADO, TISSOT and Calvin Klein.
- Managed inventory control, cash control, and store opening and closing procedures and completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Advising the consumers on the best product available in the market and about the alternatives, suiting their preferences and budget
- Preparation of stock query report, daily sales report, stock transfer reports, ledger update
- Preparing repair forms and active customer response
- Managing Store Inventory
Customer Service Officer
IBM India
Bangalore
04.2007 - 05.2010
- Worked with IBM in billing department under the CRM vertical
- Voice resource in Billing, for internal clients like NBSC, CIC, New connections and Ombudsman cases
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Worked with BIV, Billing in Validation and checking as to why bills have failed to be cleared, manually resolving the exception and billing customer
- Managing Meter Data requests
- Handling client escalations
- Studying the present process map for task and suggest methods to make them simple & more effective
- Assisted call-in customers with questions and orders.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Bachelor of Business Administration - Distinction
Mountain View College
Bengaluru, Karnataka 07.2003 - 02.2006
Some College (No Degree) - Digital Marketing
MANIPAL INSTITUTES DUBAI
Dubai, UAE03-2019
Skills
- Distribution and route planning
- Sales analytics interpretation
- Supply chain understanding
- Product packaging understanding
- Customer service
- Customizing SAP reports
- SAP and S4 HANA customization
- SAP SD configuration
Languages
English
Advanced (C1)
Hindi
Native
Kannada
Fluent
Malayalam
Upper intermediate
Urdu
Advanced
Arabic
Upper intermediate
Personal Information
Accomplishments
- Best Employee in Retail Sales award.
- Collaborated with Functional team of S4/SAP in the development of Nike Business End Using.
- Established Egypt Nike Market Improvisation with supporting sales and Logistical Team in smooth functioning of the territory.
- Resolved product issue through consumer testing.
- Achieved 100% fine tuning by introducing S4 ERP for easing Business task Activities.
- Successfully restructured and implemented in-house external KUT/SIT and EUT .
Timeline
Distribution Sales Manager
Reebok || Al Boom Marine
07.2025 - Current
Operations and Distribution Executive
Nike Sports - Gulf Marketing Group
09.2022 - 06.2025
Customer service & Operations Analyst
Nike Sports - Gulf Marketing Group
06.2014 - 07.2021
Senior sales associate
Omega Watches - Rivoli Groups
07.2010 - 04.2013
Customer Service Officer
IBM India
04.2007 - 05.2010
Bachelor of Business Administration - Distinction
Mountain View College
07.2003 - 02.2006
Some College (No Degree) - Digital Marketing
MANIPAL INSTITUTES DUBAI