Mohamed A A ALHATTI
Civil Engineer , Project Manager , Customer Serivces Manager, Managing Director,Entrepreneur
Abu Dhbai
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Proficient Project Engineer with 10 years of experience driving over 30 projects to completion. Skilled in overseeing technical staff and checking that projects are completed on schedule, within budget and according to specifications. Meticulous Project Engineer devoted to consistently delivering plans and strategies that meet business goals and produce actionable results. Delivers project strategies that satisfy exacting requirements. Consistently drafts attractive bids and lauded strategies.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Goal-oriented Customer Service Manager with 4 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Project Engineer
United Arab Foundations
Abu Dhabi
11.2012 - 06.2014
- Liaised with company executives and project managers to acquire resources to move projects forward.
- Communicated with industrial equipment installers to deliver technical support throughout project execution.
- Assessed impact of modification requests for ongoing projects.
- Planned and managed engineering projects and continuous improvement programs to reduce labor and costs.
- Evaluated change order requests in response to out-of-scope work activities.
- Identified technical risks within managed projects.
- Delivered regular compliance reports to drive process improvement and corrective measures.
- Assisted with cost proposal development and customer presentations.
- Reviewed progress controls for project quality assurance.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Performed constructability reviews of construction bid documents for coordination purposes.
- Trained junior engineers in workstation design and material handling.
- Analyzed system development efforts using potential ROI and associated liability figures.
- Delivered concise instructions to technical team to maintain quality control.
- Provided technical direction of system development methodologies to improve technical performance.
- Maintained records for each project and engineering discipline.
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
- Determined and scheduled priorities as required to progress engineering work.
- Monitored metrics during project execution to maintain compliance with planned costs.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Recommended process improvements to reduce unnecessary waste.
Projects Manager
ATLAS FOUNDATIONS
Dubai
01.2014 - 07.2020
- Personally oversee all areas of operation, making improvements or changes where necessary to maximize efficiency and increase the chance of success
- Specialize in assessing project needs while adhering to cost-effective quality control standards
- Oversaw all civil construction projects and coordinated with other project managers
- Clearly determined project requirements to determine necessary materials and staffing
- Prepared project budgetary projections
- Maintained project safety standards
- Industrious Civil Project
- Manager who efficiently manages various civil construction projects
- Specialize in assessing project needs while adhering to cost- effective quality control standards.
- Developed and initiated projects, managed costs and monitored performance.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Led project teams through design, construction and launch process.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Modified and directed project plans to meet organizational needs.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
CEO
Almada Cafe
Abu Dhabi
08.2020 - 04.2022
- Increased company revenue through aggressive new market strategies.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Worked with department heads to address team needs and offer high-level support for everyday operations.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Developed and offered unique discount options to drive interest in new product lines.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
Education
Bachelor of Engineering - Civil Engineering
08.2007 - 07.2012
Skills
Project estimation
Subcontracting management
Risk management
AutoCAD proficiency
Civil engineering
Construction management
Project support
Logistics support
Active Listening
Flexible and Adaptable
Teamwork and Collaboration
Attention to Detail
Decision Making
Problem-Solving
Interpersonal Communication
Maintenance and Repair
Multitasking Abilities
Analytical and Critical Thinking
Organization and Time Management
Personnel training and development
Customer Relations
SAP and ERP system knowledge
Technical Support
Skilled trainer
Customer-focused
Staff education and training
Account management
Cash Handling
Team Building
Training and mentoring
Negotiation expert
Staff Management
Excellent time management skills
MS Office expert
Microsoft Outlook, Word and Excel
Account updates
Sales expertise
Operational leadership
Mergers & acquisitions
Business start up
Organizational turnaround
Corporate leadership
Business alliances
Shareholder accountability
Operations management
Policy Development
Negotiation
Market strategies
Process improvements
Business planning
Business Management
Business Development
Cash Management
Project Management
Business administration
Consulting
Market understanding
Accomplishments
- Supervised team of 85 staff members.
- Resolved product issue through consumer testing.
- Completed the DAFZA Project on time and $12,000,00. under budget.
- Successfully recruited and trained 6 new customer service representatives.
Timeline
CEO - Almada Cafe
08.2020 - 04.2022
Projects Manager - ATLAS FOUNDATIONS
01.2014 - 07.2020
Project Engineer - United Arab Foundations
11.2012 - 06.2014
6 of October - Bachelor of Engineering, Civil Engineering
08.2007 - 07.2012