Mohammed Akram Khan
Hyderabad
Summary
Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
01.2023 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Telecaller
Company Name
01.2022 - 08.2022
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Consulted with professionals to assess business needs and facilitate smooth on-boarding process.
- Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
Sales Consultant
Google Pay
11.2020 - 12.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Volunteer
Social Helper
11.2019 - 10.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Intern
Anees Ul Gurbha - Multi-purpose Complex
01.2019 - 08.2019
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Education
B.TECH - Civil Engineering
AURORA Technological And Research Institute
HyderabadIntermediate - Math, Physics And Chemistry
MS Junior College
Hyderabad2016
SSC -
Gowtham Model School
Hyderabad2013
Skills
- Microsoft PowerPoint
- Sales Expertise
- Document Control
- Customer Service
- Customer Relations
- Managing Multiple Tasks
- Call Center Operations
- Documentation
Timeline
Customer Service Representative
01.2023 - 03.2023
Telecaller
Company Name
01.2022 - 08.2022
Sales Consultant
Google Pay
11.2020 - 12.2021
Volunteer
Social Helper
11.2019 - 10.2020
Intern
Anees Ul Gurbha - Multi-purpose Complex
01.2019 - 08.2019
B.TECH - Civil Engineering
AURORA Technological And Research Institute
Intermediate - Math, Physics And Chemistry
MS Junior College
SSC -
Gowtham Model School
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