Summary
Overview
Work History
Education
Skills
Timeline
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Mohammed Akram Khan

Hyderabad

Summary

Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

01.2023 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Telecaller

Company Name
01.2022 - 08.2022
  • Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
  • Consulted with professionals to assess business needs and facilitate smooth on-boarding process.
  • Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota.
  • Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.

Sales Consultant

Google Pay
11.2020 - 12.2021
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.

Volunteer

Social Helper
11.2019 - 10.2020
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Intern

Anees Ul Gurbha - Multi-purpose Complex
01.2019 - 08.2019
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

B.TECH - Civil Engineering

AURORA Technological And Research Institute
Hyderabad

Intermediate - Math, Physics And Chemistry

MS Junior College
Hyderabad
2016

SSC -

Gowtham Model School
Hyderabad
2013

Skills

  • Microsoft PowerPoint
  • Sales Expertise
  • Document Control
  • Customer Service
  • Customer Relations
  • Managing Multiple Tasks
  • Call Center Operations
  • Documentation

Timeline

Customer Service Representative

01.2023 - 03.2023

Telecaller

Company Name
01.2022 - 08.2022

Sales Consultant

Google Pay
11.2020 - 12.2021

Volunteer

Social Helper
11.2019 - 10.2020

Intern

Anees Ul Gurbha - Multi-purpose Complex
01.2019 - 08.2019

B.TECH - Civil Engineering

AURORA Technological And Research Institute

Intermediate - Math, Physics And Chemistry

MS Junior College

SSC -

Gowtham Model School

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Mohammed Akram Khan