Sales and customer service representative
Cosmo International
Abu Dhabi, UAE
11.2023 - 01.2024
- Processed and issued refunds, exchanges, and credit notes, providing tailored solutions to customer issues.
- Obtained feedback from customers to improve service experience.
- Applied conflict management to stressed and concerned customers.
- Coordinated order processing and shipment tracking, achieving accurate and timely deliveries.
- Implemented customer follow-up to uphold service standards.
- Developed sales materials and promotional content to enhance interactions with customers.
- Updated customer databases with accurate and current information.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Assisted customers with varying questions using product knowledge and service expertise.
- Utilized persuasive communication skills to overcome objections and secure sales.
- Assessed customer needs to tailor product recommendations to individual requirements.
- Collaborated with internal teams to relay customer feedback for product and service improvements.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Successfully maintained a clean driving license and access to reliable transportation.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
