Mohammed Amair Khan
Dubai,UAE
Summary
Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Seeking similar position in retail management. People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Leader
Arabian Automobile Association
Dubai, UAE
08.2020 - Current
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Fostered positive employee relationships through communication, training and coaching.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Undertook regular performance reviews to identify areas for improvement.
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
Seniour Customer Care Executive
9flights services pvt ltd
Hyderabad, India
10.2018 - 02.2020
- Collaborated closely with sales department to identify, support and maximise expansion opportunities.
- Managed online live chat, supporting up to customers simultaneously.
- Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
- Maximised sales revenue growth by successfully identifying up- and cross-selling opportunities.
- Provided professional customer service, offering can-do attitude to all requests.
- Resolved customer issues efficiently, seeking support from supervisor when necessary.
Seniour Customer Relationship Executive
Tata Motors Pvt Ltd
Nizamabad, India
11.2017 - 08.2018
- Conducted market research to understand customer base and enhance products.
- Built public relations strategies for broadened advertising scope.
- Managed multi-channel advertising campaigns to support sales objectives.
- Developed marketing plans to support department strategies.
- Leveraged market and competitor data to identify market opportunities and gaps.
Senior Customer Care Executive
Tata Business Support and Services
Hyderabad , India
06.2011 - 09.2017
- Applied conflict management to stressed and concerned customers.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Obtained feedback from customers to improve service experience.
- Handled in-person, email and mailed correspondence.
- Implemented customer follow up to uphold service standards.
- Listened actively to offer accurate information and best solution to their needs.
Education
Master of Business Administration - Finanace and Marketing
09.2015
Certificate of Higher Education - Computers
04.2011
Skills
- Team supervision
- Key Performance Indicator (KPI) management
- Team development strategies
- Process improvement
- Employee coaching and mentorship
- Client support
- Employee retention strategies
Languages
English
Advanced
C1
Hindi
Advanced
C1
Telugu
Advanced
C1
Certification
- Licensed [Job Title] - [Timeframe]
Timeline
Team Leader - Arabian Automobile Association
08.2020 - Current
Seniour Customer Care Executive - 9flights services pvt ltd
10.2018 - 02.2020
Seniour Customer Relationship Executive - Tata Motors Pvt Ltd
11.2017 - 08.2018
Senior Customer Care Executive - Tata Business Support and Services
06.2011 - 09.2017
Hyderabad School Of Management - Master of Business Administration, Finanace and Marketing
Vivekananda Degree College - Certificate of Higher Education, Computers
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