Mohammed Ashfak Chowdhury
Abu Dhabi
Summary
A proactive and easy-to-go individual with over5+ years of experience in the field of but not limited to business development, sales & marketing and customer relationship field. Through entrusted reliability, I want to grow and competently apply my skills and knowledge to my optimum in a diverse, challenging as well as complex circumstances to the benefit of the organization. On a personal level, a problem solver at heart with positive 'can do' attitude towards success and a passion for learning and desire to make great fulfilling changes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Commercial Manager
M.A.A Auto Spare Parts
08.2021 - Current
- Research potential leads from business directories, web searches, or digital resources
- Recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
Customer Communications Manager
Pure Health
07.2020 - 06.2021
- Enhanced customer engagement by developing and implementing targeted communication strategies.
- Implemented best practices in customer communications management for improved response times and issue resolution rates.
- Achieved higher customer satisfaction levels by consistently monitoring and analyzing feedback data.
Freelance E-commerce Executive
Al Rahmania Mobile Phones
06.2017 - 08.2019
- Increased sales by developing targeted digital marketing strategies.
- Analyzed market trends to inform product placement decisions.
- Boosted online visibility with effective SEO practices.
- Managed online product catalog to maintain accurate inventory.
Cash Officer
Sharaf DG
12.2016 - 03.2017
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
Ticketing Supervisor at Abu Dhabi Grand Prix 2016
Ethara
11.2016 - 11.2016
- Led team through daily operations to ensure efficient ticket processing.
- Improved team productivity by delegating tasks effectively and monitoring progress.
- Enhanced customer service by providing training and support to staff.
Sales Promoter at 36th GITEX Technology Week, 2016
Samsung Electronics
10.2016 - 10.2016
- Promoted products to increase brand awareness and sales.
- Engaged customers in product demonstrations to drive interest.
- Assisted in setting up promotional displays to attract potential buyers.
Tour Guide
Vibes Events
09.2016 - 10.2016
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Education
Master of Arts - Communication Management- Image Communication
University of Wroclaw
Wroclaw, Poland07-2021
Bachelor of Arts - Business Management
Anglia Ruskin University
Abu Dhabi Campus08-2016
Skills
- Critical thinking and problem solving
- Marketing & Customer Service
- Courteous, patient, moralistic, trustworthy and independent
- Time-management and ability to work under pressure
- Computer & Microsoft Office Skills
- Good communication and interpersonal skills
- Result-oriented and goal-driven
Certification
- IATA, Syscoms College, Abu Dhabi, UAE
- 2013
- Certification in IATA UFTAA Foundation Course
Languages
English
Urdu/Hindi
Arabic
Bengali
Timeline
Commercial Manager
M.A.A Auto Spare Parts
08.2021 - Current
Customer Communications Manager
Pure Health
07.2020 - 06.2021
Freelance E-commerce Executive
Al Rahmania Mobile Phones
06.2017 - 08.2019
Cash Officer
Sharaf DG
12.2016 - 03.2017
Ticketing Supervisor at Abu Dhabi Grand Prix 2016
Ethara
11.2016 - 11.2016
Sales Promoter at 36th GITEX Technology Week, 2016
Samsung Electronics
10.2016 - 10.2016
Tour Guide
Vibes Events
09.2016 - 10.2016
- IATA, Syscoms College, Abu Dhabi, UAE
- 2013
- Certification in IATA UFTAA Foundation Course
Master of Arts - Communication Management- Image Communication
University of Wroclaw
Bachelor of Arts - Business Management
Anglia Ruskin University
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