Mohammed Aziz Meya

• Enhanced guest experience by promptly addressing inquiries and providing personalized recommendations.
• Increased overall guest satisfaction ratings by consistently delivering exceptional service.
• Managed lost-and-found department responsibly, reuniting items with owners quickly and efficiently.
• Tacking car of entire front office inventory and purchase orders
• Assisted guests with travel arrangements, ensuring seamless transportation
• Coordinated luggage storage effectively during peak times to maintain organized lobby environment.
• Collaborated with hotel departments to ensure smooth communication and coordination of guest services.
• Trained and mentored new concierge staff, resulting in a knowledgeable and cohesive team.
• Maintained up-to-date knowledge of local attractions, events, and services to provide accurate information to guests.
• Resolved guest complaints effectively, maintaining high levels of customer satisfaction and loyalty.
• Managed VIP guest requests with discretion, maintaining confidentiality and exceeding expectations.
• Supervised daily tasks of the concierge team, ensuring timely completion of responsibilities.
• Coached, supported and developed team with goal of continuous growth and skill improvement.
• Maintained high level of professionalism and discretion when dealing with guests.
• Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
• Assisted with luggage handling, valet services and concierge services.
• Assisted guests with variety of services and local attraction information.

• Supervised team of 18 colleagues, including bell boys, doormen, valets, and drivers.
• Facilitated efficient baggage handling for arriving and departing guests.
• Performed regular evaluations of inventory for concierge services.
• Facilitated seamless operations of hotel shuttle bus service.
• Responded immediately to any guest requests or concerns and promptly resolved issues. Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
• Coordinated transportation services for hotel guests, ensuring timely arrivals and departures.
• Ensured proper staffing levels by scheduling shifts according to anticipated hotel occupancy rates and special events requirements.
• Worked closely with the concierge team to provide comprehensive assistance for guest inquiries about local attractions or recommendations for dining options.
• Improved team communication by conducting regular meetings with bellman to discuss performance and address concerns.
• Monitored bellman adherence to hotel policies and procedures, ensuring high standards of professionalism at all times.
• Trained and supervised new staff members on baggage handling and long-term guest packages handling procedures.
• Oversaw luggage wrapping and valet parking to enhance hotel revenue.
• Maintained open lines of communication between bell staff and other hotel departments to facilitate smooth operations during peak hours or events.
• Enhanced guest satisfaction by efficiently managing bell staff and attending to their needs.

Directed concierge team, managing daily operations and staff.

Coordinates duty rosters for bell boys, valets, and drivers based on operational requirements.

Delegated tasks to ensure swift baggage processing for all guests.

Supervised and ensured accuracy of concierge inventory processes.

Coordinated comprehensive transportation services for hotel guests and staff, encompassing Dubai city tours and desert safaris.

Coordinated seamless operations of hotel shuttle services and airport transfers.

• Liaises with Guest services for upcoming group arrival requirement to ensure smooth luggage / escort service.

• In-charge of concierge trainings and familiarization’s in line with the company standards.

• Trained and supervised new staff members on baggage handling procedures.