Mohammed Elhachemi Amokrane
Dubai,UAE
Summary
Offering strong blend of leadership and communication skills, with focus on ensuring safety and security. Knowledgeable about basic airport operations and customer service, with keen eye for identifying potential security risks. Ready to use and develop problem-solving, team management.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Senior Airport Services Agent - Ramp Operations
Emirates Airlines
Dubai, UAE
04.2025 - Current
- Streamlined communication with flight crew for efficient coordination.
- Prioritised tasks effectively for maximum operational efficiency.
- Implemented strategic planning methods for effective resource management.
- Enhanced safety standards by implementing comprehensive ramp procedures.
- Fostered a culture of safety awareness amongst team members, enhanced overall security levels.
- Coordinated with cabin crew for effective passenger boarding procedures.
Airport Services Agent - Concours Operations
Emirates Airlines
Dubai, UAE
09.2023 - 03.2025
- Assures compliance with the City's policies and procedures.
- Supports all applicable requirements under all Safety Management Systems including tasks, documentation and written and practical test
- Identify and meet the standard and special service requirements of the customers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures
- Smoothened check-in procedures by providing effective and efficient passenger assistance at self-service check-in kiosks.
Customer service representative
Nakheel Malls
Dubai, UAE
03.2022 - 08.2023
- Developing an in depth understanding of Nakheel Malls including the stores location, promotional activities, layout services, facilities and emergency services to effectively assist customers and provide complete and accurate information regarding and query.
- Efficiently manage the customer service desk and handle customer queries, complaints in a professional and courteous manner to achieve service standards and enhance visitor experience to the mall.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Customer service
Power Gym
Algeria
10.2019 - 10.2021
- Provided clients with safe and reasonable exercises to perform at gym
- Offered enthusiastic goal-setting and encouragement to dozens of client in gym facility settings.
- Helped dozens of customers per day by responding to inquiries and locating products.
- Assisted customers with varying questions using product knowledge and service expertise.
Team Member
Burger King
Kazan, Russia
05.2018 - 07.2019
- Collaborated and offered support with extra tasks to meet team goals.
- Providing exceptional guest service and support while working closely with the restaurant managers and other team members to maintain operational standards and procedure
Education
High School Diploma - Experimental Science
EL KENDY HIGH SCHOOL
Jijel , Algeria 09.2014 - 06.2017
Diploma - Russian Language
KAZAN STATE TECHNOLOGICAL UNIVERSITY
Kazan , Russia 02.2018 - 06.2019
Skills
- Assertive, presentable, and self-confident
- Very determined and disciplined
- Work best under pressure , and remains calm in stressful situations Dynamic, results-oriented, and problem solver Strong written and verbal communications skills
- Voice Over (ARABIC,ENGLISH)
- Emergency Response
- Aviation security
Languages
Arabic
Native
English
Fluent
French
Advanced
Russian
Advanced
Timeline
Senior Airport Services Agent - Ramp Operations
Emirates Airlines
04.2025 - Current
Airport Services Agent - Concours Operations
Emirates Airlines
09.2023 - 03.2025
Customer service representative
Nakheel Malls
03.2022 - 08.2023
Customer service
Power Gym
10.2019 - 10.2021
Team Member
Burger King
05.2018 - 07.2019
Diploma - Russian Language
KAZAN STATE TECHNOLOGICAL UNIVERSITY
02.2018 - 06.2019
High School Diploma - Experimental Science
EL KENDY HIGH SCHOOL
09.2014 - 06.2017
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