MOHAMMED ELMUMIN ABBAS
Ajman
Summary
A qualified call center operator having more than two years of direct client service experience; in telecommunications. Expert at high volume call handling, creation of customer solutions, and technical support. Very viable in communicating, multitasking and ensuring client satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center Agent
Sudani Telecom company
Khartoum
02.2017 - 03.2019
• Resolved 15+ customer service inquiries daily with prompt and efficient responses.
• Identified customer needs by asking probing questions and actively listening, leading to a 15% increase in satisfaction ratings.
• Utilized problem-solving techniques to successfully handle 20+ difficult or irate customer interactions each week.
• Promoted high customer satisfaction, achieving a 90% resolution rate through knowledgeable and friendly service.
• Conferred with customers by telephone provide information about products or services and processed an average of 12 orders daily.
Education
High School Diploma -
Ibn Khaldoun Private School
Sharjah,UAESkills
- Initiative
- Teamwork
- Task Management
- Problem Solving
- Analysis
- Decision Making
- English Proficiency
- Fast Learner
- Social Skills
- Positive Attitude
Languages
- English
- Arabic
Certification
- Thanks letter from Al sheikh Mohammed bin Rashid AL Maktoum for participating in Arab Reading Challenge
- Appreciation certificates from Zayed Knights volunteer team
Volunteer Experience
My involvement with the Zayed Knights Volunteer Team reflects my strong commitment to community service. It allowed me to help those in need while also developing key leadership and teamwork skills.
Personal Information
- Nationality: Sudan
- Date of Birth: 01/23/06
- Gender: male
- Religion: Muslim
- Visa status: Valid Visa (up to 2026)
Disclaimer
I hereby declare that all the statements made in this application are true, complete and correct to the best of my knowledge and belief.
Timeline
Call Center Agent
Sudani Telecom company
02.2017 - 03.2019
High School Diploma -
Ibn Khaldoun Private School
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