Mohammed Faiz Salim Khan
DUBAI
Summary
Dynamic Store Manager with a proven track record at Croma A Tata Enterprise, achieving record sales of 100 crore annually. Expert in sales management and team leadership, driving 18% year-over-year growth. Skilled in inventory management and enhancing customer service, consistently delivering exceptional shopping experiences.
Overview
19
19
years of professional experience
Work History
Store Manager
Croma A Tata Enterprise
Mumbai
06.2021 - 12.2024
- Achieved record sales of 100 crore per annum at Mumbai Prabhadevi Branch since 2021.
- First store to reach 3 crore in sales within a single day on August 15, 2023.
- Secured year-over-year growth of 18% through strategic management.
- Oversaw 120 sales executives and multiple department managers to ensure operational efficiency.
- Conducted weekly reviews with department managers and customer service teams to drive performance.
- Maintained over 90% in SOP audit scores through rigorous inventory management practices.
- Analyzed customer feedback weekly to enhance overall shopping experience.
- Implemented marketing strategies to increase brand awareness across diverse catchments.
Store Manager
Reliance Digital
Nalasopara West
01.2019 - 01.2021
- Oversaw 7,800 square feet Reliance Digital Store operations with a team of 50 sales personnel.
BM/Cluster Manage/PMG
Snehanjali Electronics
Nalasopara West
01.2012 - 01.2018
- Joined in 2012 as Branch Manager, overseeing Nalasopara West branch for three years before promotion to Cluster Manager.
- Managed 12 stores as Cluster Manager, achieving 20% month-over-month growth in mobile sales.
- Trained staff on customer behavior and objection handling techniques to enhance service quality.
- Achieved annual operating plan targets set by organization through strategic oversight.
- Conducted weekly reviews of store performance with Store Managers to derive business insights.
- Served as Category Manager for Smart Phones, ensuring timely stock delivery with favorable margins.
- Identified additional revenue opportunities by meeting sell-out targets with brands.
- Assisted in establishing new IT Department for products including laptops, desktops, and printers based on extensive IT experience.
Asst.Department Manager
Ezone (A Future Group Venture)
Mumbai
01.2008 - 11.2012
- Accountabilities;
- Responsible for Managing Sales / After Sales Service in It Department in all type of laptop ,mobile, Tables,cameras, ECT..
- Responsible for sales planning and achieving the top and bottom line.
- Responsible for merchandising as per the standards includes offer execution.
- Responsible for training the down team in relate with the products.
- Ensuring high standards of Customer service.
- Inventory management, coordinating with the DC for stocks availability.
- Responsible for Staff Management.
- Responsible for smooth functioning of Customer service desk.
- Responsible for smooth functioning of warehouse includes goods inward and outward.
- Responsible for Perpetual inventory count.
- Ensuring healthy and pleasant shopping atmosphere.
- Over all responsible for Stores profitability.
Sales Executive
Vijay Sales
Mumbai
01.2006 - 01.2008
- Accountabilities;
- Looking after Sales and Service of the Department
- Looking after It Department Laptops desktops Printers etc...
- Achieving Targets.
- Providing Training to newly joined staff.
Education
B.Com -
University of Mumbai
Mumbai01.2007
HSC -
Maharashtra Board
01.2003
SCC -
Maharashtra Board
01.2001
Skills
- Sales management
- Inventory management
- Customer service
- Visual merchandising
- Team leadership
- Strategic planning
Personal Profile
- Date of Birth : 23th Sept 1984
- Address : 406 Alivia Heights Siddhi Vinayak Nagar, Nallasopara West. Pin code: 401203
Timeline
Store Manager
Croma A Tata Enterprise
06.2021 - 12.2024
Store Manager
Reliance Digital
01.2019 - 01.2021
BM/Cluster Manage/PMG
Snehanjali Electronics
01.2012 - 01.2018
Asst.Department Manager
Ezone (A Future Group Venture)
01.2008 - 11.2012
Sales Executive
Vijay Sales
01.2006 - 01.2008
B.Com -
University of Mumbai
HSC -
Maharashtra Board
SCC -
Maharashtra Board
Similar Profiles
Sanket UpadhyaySanket Upadhyay
Regional HR IR Head at Infiniti Retail Ltd. (Croma - A Tata Enterprise)Regional HR IR Head at Infiniti Retail Ltd. (Croma - A Tata Enterprise)
NABANITA LAHANABANITA LAHA
Customer Service Specialist at Infinity Retail Ltd. Croma A TATA EnterpriseCustomer Service Specialist at Infinity Retail Ltd. Croma A TATA Enterprise
Radha KundaliyaRadha Kundaliya
Cluster HRBP at Croma - A Tata EnterpriseCluster HRBP at Croma - A Tata Enterprise
MOHAMMED ANASMOHAMMED ANAS
Freelancer at Stefab.comFreelancer at Stefab.com
ERICK SAIMON MMBAGAERICK SAIMON MMBAGA
Ramp Operations Team Leader at Dnata, The Emirates GroupRamp Operations Team Leader at Dnata, The Emirates Group