MOHAMMED FARIDHUR RAHMAN
Farid
Summary
Key Objective: An experienced Mobility & Onboarding officer with almost 3 years of experience and experienced Senior travel consultant with over 13 plus years of experience in Amadeus / Galileo & Hotel Reservation portals (DOTW/GTA/LOH/TBO/Booking.com) Looking forward to join a organization where I can utilize my experience to the fullest in the continued growth of the organization while attaining self growth as well. Summary of Qualification Rich experience of working as a Mobility & Onboarding officer. Rich experience of working as a successful senior travel consultant for more than 13 years. Extensive knowledge of the GDS systems and the important routine practices in the travel office. Considerable experience of dealing with corporate customers. Proven ability of reading, defining and applying taxes, fare rules and hub utilization.
Overview
18
18
years of professional experience
Work history
Mobility and Onboarding officer
Sheikh Shakhbout Medical City, Dhabi
12.2020 - Current
- Working as a Mobility & Onboarding officer with the Employee Experience Team
- Onboarding new employee's (Local & International) supporting for the smooth transition into SSMC for all employees
- Processing the employee Residency visa, Flight ticket, Hotel accommodation, Airport transfers and medical insurance
- Assisting the employee's with their emirates ID application, coordinating with Tasheel
- Processing medical insurance for the employee dependents
- Receiving employee inquiries through emails and assisting them with their inquiries
- Updating the data tracker for Mobilization transactions like Daman & Tasheel invoices.
- Craft and send emails with information about the company and position, including work schedules, dress code and parking options
- Prepare on-boarding kits (e.g. stationary, T-shirts and mugs)
- Welcome new employees' upon their arrival and give them an office tour
- Introduce team members
- Gather and process paperwork, like contracts and non-disclosure agreements
- Coordinate company presentations and product demos
- Ensure new hires have technical assistance to properly set up their hardware and software
- Distribute manuals, passwords and guidelines, as needed
- Address new hires' queries regarding their contracts and payroll
Senior Travel Consultant
Bin Ham Travel LLC
12.2016 - 12.2020
- Exclusive travel consultant for SEHA (Abu Dhabi Health Services Company)
- Handling all type of enquires like arranging air tickets, hotel accommodation, airport transfers, travel insurance & MICE for SEHA corporate
- Handling enquires from SEHA, SKMC, SSMC, Mafraq hospital, Corniche hospital & Al Rahba hospital
- Using Amadeus and other on-line engines to process tickets
- Researching and solving problems faced by the customers regarding reservations
- Hotel reservations for the corporate client
- (GTA/DOTW/LOH/TBO/BOOKING.COM) and other online engines and contracted suppliers
- Keeping good relationship with key accounts
- Handling client inquiries on phone or through emails and finding solutions
- Reporting day to day activity to the management.
Senior Travel Consultant
Al Dhabi Travel LLC
09.2012 - 10.2016
- Ipic, Aabar Properties, Aabar Investment, Arabtec Construction, Pearl Ships, XTL Marine, Lunaccess Investment, Falcon Bank, Lindenberg, Hafilat Industries
- Responsibilities and Duties
- Providing all the required information to the clients regarding travel routes, reservations, cheap travel schemes and services offered while traveling
- Use Amadeus and other on-line engines to process tickets
- Researching and solving problems faced by the customers regarding reservations
- Hotel reservations for the corporate client
- (GTA/DOTW/LOH/TBO/BOOKING.COM) and other online engines and contracted suppliers
- Keeping good relationship with key accounts
- Handling client inquiries on phone or through emails and finding solutions
- Assisting the operation Manager with the general duties.
supervisor
Al Badie Travel Agency
Mussafah
04.2007 - 08.2012
- Responsible for leading a group of 6 reservation staff
- Handling the issues faced by the staff
- Keeping good relationship with key accounts and maintaining them to generate maximum business
- Achieving the given monthly target for the branch set by the management
- Ensure retention of the corporate accounts by doing the problem solving
- Providing all the required information to the clients regarding travel routes, reservations, cheap travel schemes and services offered while traveling
- Handling client inquiries on phone or through emails and finding solutions to their complaints if any
- Giving suggestions to the management for the benefit of the company.
Corporate Travel Consultant
Sahiti Tours & Travel
05.2006 - 04.2007
- Arranged for the travels for the clients complying with corporate travel policies
- Explained to the customers the rules and regulations regarding verbal as well as invoice reservations
- Considered and complied with all traffic rules and regulations and fare requirements while making arrangements for foreign tours
- Handled the routine office correspondence and answered to the queries of the clients on phone or via emails
- Burst tickets and ensure correct formatting/dates of tickets processed
- Use Amadeus and other on-line engines to process tickets
- Respond to customer service requests and assist traveller's with all needs.
Education
Diploma - Advanced Airline travel agencies & CRS
Completed Certified WORLDSPAN training programme. Using Amadeus & Galileo computer reservation system. - undefined
Bachelor of Bcom (c.s) - undefined
2006
Skills
- Good understanding of the routine transactions during ticket booking and processing
- Profound ability to arrange reservations for travel tickets by air, rail and road and also make reservations for hotel rooms and conveyance vehicles
- Ability of prioritizing and multi-tasking and excellent time management skills
- Excellent written and oral communication skills
- Strong customer service skills, with the ability to diffuse difficult situations
- Proficient in general office duties, including Microsoft office
- Software Knowledge:
- Office Automation: MS Word, MS Power point and internet
- Contract negotiation
- File and records management
- Pre-employment screening
- Employee relations
- Benefits and compensation
Languages
English
Fluent
Timeline
Mobility and Onboarding officer
Sheikh Shakhbout Medical City, Dhabi
12.2020 - Current
Senior Travel Consultant
Bin Ham Travel LLC
12.2016 - 12.2020
Senior Travel Consultant
Al Dhabi Travel LLC
09.2012 - 10.2016
supervisor
Al Badie Travel Agency
04.2007 - 08.2012
Corporate Travel Consultant
Sahiti Tours & Travel
05.2006 - 04.2007
Diploma - Advanced Airline travel agencies & CRS
Completed Certified WORLDSPAN training programme. Using Amadeus & Galileo computer reservation system. - undefined
Bachelor of Bcom (c.s) - undefined
Similar Profiles
Dana AlSoufiDana AlSoufi
Patient relations officer at Sheikh Shakhbout Medical CityPatient relations officer at Sheikh Shakhbout Medical City
Eman AlmaazmiEman Almaazmi
MRI Senior Radiographer at Sheikh Shakhbout Medical CityMRI Senior Radiographer at Sheikh Shakhbout Medical City
Mais JawhariMais Jawhari
Senior Physical Therapist at Sheikh Shakhbout Medical CitySenior Physical Therapist at Sheikh Shakhbout Medical City
Rahma El-GazzarRahma El-Gazzar
• Senior Property Consultant at Bold Routes• Senior Property Consultant at Bold Routes
YOUSAF SALEEMYOUSAF SALEEM
Assistant Teacher at UniversityAssistant Teacher at University