MOHAMMED FARIS BANGALAV PARAMBIL
Sharjah,U.A.E
Summary
Dedicated professional with expertise in customer relationship management, vehicle inspection, and service scheduling. Demonstrates strong communication skills and problem-solving abilities, ensuring efficient technical documentation and seamless service delivery. Committed to leveraging skills to enhance operational efficiency and drive customer satisfaction.
Experienced Automotive Service Advisor with knack for delivering top-notch customer service and streamlining operations. Excel at diagnosing vehicle issues, coordinating repairs, and ensuring customer satisfaction. Consistently enhance service department efficiency and foster lasting client relationships through clear communication and problem-solving skills.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Automotive service advisor
JASAR AL NABAA AUTO MAINT.W.SHOP
SHARJAH, UNITED ARAB EMIRATES
2021.11 - Current
- Advised customers on suitable automotive services based on vehicle condition and client needs.
- Coordinated service appointments and ensured timely completion of repairs and maintenance work.
- Conducted follow-up communications with clients to confirm satisfaction and address any concerns.
- Assisted technicians in diagnosing vehicle issues by accurately documenting customer complaints.
- Facilitated communication between clients and technicians to enhance service delivery and customer experiance.
Education
Engineer's degree - AUTOMOTIVE ENGINEER
MALABAR COLLEGE OF ENGINEERING AND TECHNOLOGY
THRISSUR, KERALA/INDIA 2017.08 - 2021.08
High School Diploma - SCIENCE
AL AMEER ENGLISH SCHOOL, AJMAN
AJMAN, UNITED ARAB EMIRATES 2015.04 - 2017.03
Skills
- Customer relationship management
- Vehicle inspection
- Service scheduling
- Technical documentation
- Communication skills
- Problem-solving
Languages
English
Advanced
Hindi
Intermediate
Malayalam
Native
Tamil
Intermediate
Certification
INTERNSHIP AT VELLORE MOTORS IZUSU SML DEALERSHIP
INTERNSHIP AT PRAKASH BUS BODY BUILDERS
INTERNSHIP AT TRIUMPH MOTORCYCLES, KOCHI
References
References available upon request.
Timeline
Automotive service advisor
JASAR AL NABAA AUTO MAINT.W.SHOP
2021.11 - Current
Engineer's degree - AUTOMOTIVE ENGINEER
MALABAR COLLEGE OF ENGINEERING AND TECHNOLOGY
2017.08 - 2021.08
High School Diploma - SCIENCE
AL AMEER ENGLISH SCHOOL, AJMAN
2015.04 - 2017.03