Mohammed Fayiz Haroon
Dubai
Summary
A dedicated aviation professional with experience in customer service at Flydubai. Seeking an opportunity to transition into Reservations Services or Airport Services, leveraging my expertise in customer interactions and sales to enhance passenger experience and operational efficiency.
Overview
3
3
years of professional experience
Work History
Contact Centre Agent
Flydubai
08.2023 - Current
- Handle inbound customer inquiries and provide accurate flight information, booking assistance, and travel advice.
- Resolve customer complaints efficiently, ensuring a high level of satisfaction.
- Upsell and cross-sell Flydubai products and services, contributing to revenue growth.
- Maintain and update customer records in CRM software, ensuring accuracy and efficiency.
- Consistently meet and exceed sales and customer satisfaction targets.
- Collaborate with internal teams to enhance customer experience.
Event Coordinator
Rolush Events
06.2022 - 12.2022
- Overseeing particular tasks related to the event planning process
- Meeting with vendors at the venue to set-up, collecting supplies and decorations
- Selecting the venues
- Cost management
- Monitoring client approval
- Working with clients to identify their needs and ensure customer satisfaction
Education
BBA - Travel & Tourism Management
MM Knowledge Arts & Science College
05.2022
Higher Secondary Education - undefined
CHMKS GHSS Mattool
03.2019
Skills
- Customer Service
- Conflict Resolution
- Effective Communication
- Upselling & Sales Techniques
- Technical Efficiency
- Time Management
- Team Collaboration
- Adaptability
Languages
English
Malayalam
Hindi
Certifications
- Aviation, Travel Agency & Hospitality Operations - Completed Online internship training programme from Kannur University.
- Communicative English - Completed from Speakeazy Institution
Timeline
Contact Centre Agent
Flydubai
08.2023 - Current
Event Coordinator
Rolush Events
06.2022 - 12.2022
BBA - Travel & Tourism Management
MM Knowledge Arts & Science College
Higher Secondary Education - undefined
CHMKS GHSS Mattool
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