Mohammed Fazal Khan Unooskhan

• Direct daily workshop activities, including scheduling, allocating work to technicians, and ensuring timely service delivery.
• Maintained clear communication channels amongst team members, fostering positive working environment.
• Enhanced workshop efficiency by implementing streamlined operational processes.
• Worked closely with design teams ensuring accurate translation of blueprints into finished products.
• Recruit, train, supervise, and mentor technicians and service staff, including conducting performance reviews.
• Monitor and control workshop budgets, improve productivity metrics, and manage expenses.
• Provide technical support on complex repairs and stay updated with new equipment or automotive technology.

• Supervised floor operations to ensure smooth workflow and minimal disruption.
• Coordinated staff shifts for optimal coverage during peak hours and handled 30-40 calls per day.
• Maintained high standard of customer service whilst handling multiple responsibilities simultaneously.
• Maintained inventory levels, reducing instances of out-of-stock items significantly.
• Maintained company standards with regular quality checks.
• Monitored floor activities, ensuring compliance with company policies and regulations.
• Conducted training for better customer service results.
• Maintained clean and safe environment for staff and guests, constantly checking customer cabin for cleanliness and set up.

• Thoroughly inspecting engines, transmissions, electrical systems, and mechanical components to identify issues.
• Performing routine checks (fluids, tire pressure) to prevent breakdowns.
• Utilizing computerized diagnostic equipment and tools (e.g., multimeters, Electrical Tester) to pinpoint faults in complex systems.
• ·Responsible for handling computer diagnosing for finding faults and assist juniors for corrective repairs.
• Responsible for handling all electrical and A/C Works and handled more than 300+ vehicles with accurate results.
• Isolating root cause of malfunctions, such as testing for faulty starters, alternators, battery or any electrical issues like draining etc.
• Conducting road tests to verify repairs and ensure optimal vehicle performance

Brands of vehicles handled:

Ø European

Mercedes-Benz, BMW, Jaguar, Volkswagen, Audi, Skoda, Range Rover and Mini Cooper.

Ø American

GMC, Chevrolet, Jaguar, Cadillac, Lincoln, Dodge, Chrysler, Ford and Jeep.

Ø Asian

Toyota, Nissan, Hyundai, Honda, Mazda, Infiniti, Lexus and Suzuki.

• Greet clients, listen to vehicle concerns, and document detailed service notes.
• Oversaw vehicle inspections, increasing safety measures.
• Documented all services provided, maintaining comprehensive records.
• Translate customer concerns into actionable repair instructions for technicians.
• Translate customer concerns into actionable repair instructions for technicians.
• Update customers on repair status and explain completed work and charges upon pickup.
• Coordinate with parts department and technicians to ensure efficient repair workflows.

• Performing routine maintenance tasks including oil changes, filter replacements, tire rotations, wheel alignments, and fluid level checks
• Worked under guidance of qualified mechanics to learn and perform complex repairs on engines, transmissions, and electrical systems.
• Performing and understanding safety inspections of equipment and follow all safety protocols, procedures, and factory standards.
• Participating in training classes, manufacturer-sponsored training, and study technical bulletins to advance skills.
• Assist with diagnosing vehicle issues using diagnostic equipment and troubleshooting under supervision.