Mohammed Ibrahim Ishaq
Makkah
Summary
Highly organised Reservations Supervisor with knack for improving team performance and customer satisfaction. Boosted booking accuracy and streamlined processes, leading to smoother operations and happier guests. Known for fostering collaborative environment that drives revenue growth and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reservations supervisor
Raffles Makkah Palace
Makkah
12.2019 - Current
- Managed the reservations department, improving customer satisfaction.
- Ensured smooth running of operations for enhanced organisational efficiency.
- Trained new staff members, providing high-quality service.
- Maintained accurate reservation records to facilitate seamless check-ins and check-outs.
- Evaluating employees weekly in their call performance and strengthening weak points.
- Review no-show & cancelled reservations and manage the overbookings.
- Arrange upcoming groups with Sales & revenue.
- Review the invoice statement of supplier and settle commissions.
- Produce Daily, weekly and monthly reports.
- Ensure about the status of arrival reservations & groups.
- Create and prepares rates code & packages configured on hotel software.
- Preparing duty roster of employees.
- Liaised with other departments to ensure a coordinated service delivery.
- Analyzed market trends regularly, staying competitive in pricing strategy.
Education
Diploma - IT Support
Laureate Education Inc
JeddahSkills
- Tourism geography knowledge
- Effective communication with staff
- Growth mindset
- Persuasion & influence
- Creative
Certification
CCNA (Cisco Certified Network Associate – India)
English Certificate (PET) Saudi Arabia
Hospitality Experience Program (Les Roches Marbella-Supported by Ministry of tourism)
Timeline
Reservations supervisor
Raffles Makkah Palace
12.2019 - Current
CCNA (Cisco Certified Network Associate – India)
English Certificate (PET) Saudi Arabia
Hospitality Experience Program (Les Roches Marbella-Supported by Ministry of tourism)
Diploma - IT Support
Laureate Education Inc
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