Mohammed Ismail Jilani Shaikh
Summary
Professional in car rental industry with 3-4 years of experience in customer service and fleet management. Known for strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Skilled in handling reservations, ensuring vehicle availability, and providing exceptional customer support.
Overview
5
5
years of professional experience
Work History
Car Rental Agent
Budget Car Rental
02.2024 - 05.2025
- Analyzed utilization forecasts and proactively planned during peak hours to optimize resource allocation and ensure zero customer turn-downs."
- Planned and coordinated with operations and drivers based on the daily reservations manifest to ensure seamless execution and compliance with service standards.
- Consistently achieved assigned location targets through proactive engagement with walk-in customers, in addition to managing and converting confirmed international reservations.
- Recognized as a top-performing employee, consistently exceeding sales targets and earning numerous positive customer reviews on Google for exceptional service delivery.
- Provided regular feedback to the Line Manager on customer demands and market trends to support strategic fleet planning and ensure alignment with service requirements."
Rental Sales Agent
Autostrad Rent a Car
06.2022 - 11.2023
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
Counter Sales Executive
TMF
02.2020 - 03.2022
- Achieved A Daily Target of 25k, which the Outlet has never seen before.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled inventory management tasks, ensuring optimal stock levels for maximum sales potential.
- Maintained accurate records of transactions, helping the company track performance over time.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
Education
B.com -
Sabarmati University
India 06.2023
Higher Secondary Certificate -
Hafiza Banegar Jr College
01.2020
Skills
- Team player mentality
- Strong multitasking
- Vehicle knowledge
- Fleet management
- Rental market
- Rental agreement
LANGUAGES
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)
Arabic
Elementary (A2)
Timeline
Car Rental Agent
Budget Car Rental
02.2024 - 05.2025
Rental Sales Agent
Autostrad Rent a Car
06.2022 - 11.2023
Counter Sales Executive
TMF
02.2020 - 03.2022
B.com -
Sabarmati University
Higher Secondary Certificate -
Hafiza Banegar Jr College
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