Summary
Overview
Work history
Education
Skills
Certification
LANGUAGES
CORE COMPETENCIES
Timeline
Generic
MOHAMMED JUNAID ZUBAIR

MOHAMMED JUNAID ZUBAIR

Dubai,UNITED ARAB EMIRATES

Summary

Results-driven Workshop Supervisor & Field Service Engineer with 11+ years of experience in managing heavy equipment workshop operations, leading service teams, and delivering high-quality maintenance, repair, and technical support for construction machinery and industrial air compressors.

Proven expertise in workshop planning, manpower allocation, preventive and corrective maintenance, troubleshooting, commissioning, equipment diagnostics, warranty administration, and customer relationship management. Skilled in improving workshop productivity, reducing equipment downtime, optimizing repair quality, and ensuring compliance with OEM standards, safety regulations, and operational KPIs.

Currently working as a Field Service Engineer at Atlas Copco Middle East, specializing in the servicing, troubleshooting, commissioning, and optimization of oil-injected and oil-free air compressors, compressed air systems, Elektronikon® controllers, and SmartLink remote monitoring solutions.

Hands-on experience with leading OEM equipment including Wirtgen, Vögele, Hamm, Dynapac, Atlas Copco, JLG, Liebherr Excavators, Bull Wheel & Skid loaders, and Xylem Flygt Submersible Pumps.

A proactive leader with strong technical, analytical, and problem-solving skills, committed to delivering operational excellence, customer satisfaction, and continuous improvement.

Overview

1
1
Certification
4
4
years of post-secondary education
11
11
years of professional experience

Work history

Field Service Engineer

Atlas Copco Middle East LLc- Dubai
Dubai, UAE
2025.12 - Current
  • Perform commissioning, preventive maintenance, corrective maintenance, and emergency breakdown services for Atlas Copco oil-injected and oil-free air compressors.
  • Troubleshoot electrical, mechanical, pneumatic, and control system faults using OEM diagnostic tools and service procedures.
  • Carry out scheduled servicing, health checks, and performance evaluations in accordance with Atlas Copco maintenance standards.
  • Optimize compressed air systems to improve equipment reliability, energy efficiency, and overall plant performance.
  • Configure, diagnose, and update Elektronikon® controllers, including parameter settings, software updates, and fault diagnostics.
  • Monitor equipment performance using SmartLink remote monitoring and provide recommendations for predictive maintenance.
  • Service compressed air treatment equipment, including refrigerated air dryers, line filters and condensate drains.
  • Perform vibration checks, leak detection, pressure analysis, and root cause failure analysis to minimize equipment downtime.
  • Prepare detailed field service reports, maintenance documentation, and technical recommendations using Atlas Copco service systems MAM2.
  • Coordinate with customers to plan maintenance activities, provide technical guidance, and ensure timely completion of service work.
  • Support warranty inspections and recommend repair or replacement solutions in line with OEM standards.
  • Maintain high standards of safety, quality, and housekeeping while complying with Atlas Copco HSE policies and procedures.
  • Build and maintain strong customer relationships through professional technical support and effective problem resolution.
  • Oil-Injected Rotary Screw Compressors
  • Oil-Free Air Compressors
  • Variable Speed Drive (VSD) Compressors
  • Refrigerated Air Dryers
  • Compressed Air Filters
  • Elektronikon® Control Systems
  • SmartLink Remote Monitoring

Workshop Supervisor - Field Service Engineer

GENAVCO & INMA GULF (JUMA AL MAJID GROUP)
Dubai, UAE
2015.02 - 2025.12
  • Managed day-to-day workshop operations for heavy equipment, ensuring safe, efficient, and timely completion of repair and maintenance activities.
  • Supervised and coordinated a team of service engineers, mechanics, electricians, and technicians, providing technical guidance and performance support.
  • Planned, scheduled, and allocated workshop jobs to optimize manpower utilization, equipment availability, and workshop productivity.
  • Diagnosed and resolved complex electrical, hydraulic, mechanical, and electronic faults using OEM diagnostic software and technical documentation.
  • Oversaw preventive maintenance, breakdown repairs, overhauls, commissioning, and machine inspections in accordance with OEM standards.
  • Prepared repair quotations, inspection reports, technical reports, annual maintenance contracts (AMC), and cost estimates for customers.
  • Managed warranty claims and coordinated with OEM factories to resolve technical issues and obtain warranty approvals.
  • Coordinated with customers, sales, spare parts, and service departments to ensure effective communication and timely delivery of machines.
  • Conducted customer visits and site inspections to provide technical support, resolve equipment issues, and strengthen customer relationships.
  • Worked closely with OEM factory engineers during joint site visits to troubleshoot critical equipment and implement corrective actions.
  • Monitored workshop KPIs, turnaround time, labour utilization, job progress, and service quality to achieve operational and financial targets.
  • Controlled workshop expenses and supported profitability through efficient planning, resource management, and cost optimization.
  • Ensured compliance with company policies, OEM service procedures, and health, safety, and environmental (HSE) standards.
  • Trained, mentored, and evaluated technicians and junior engineers to improve technical competency and overall workshop performance.

Equipment Managed:

  • Wirtgen Road Milling Machines
  • Vögele Asphalt Pavers
  • Hamm Rollers
  • Dynapac Rollers & Pavers
  • Atlas Copco Air Compressors
  • JLG Manlifts
  • Bull Wheel Loaders
  • Bull Skid Steer Loaders
  • Bitumen Spray Tankers
  • Xylem Flygt Submersible Pumps

Key Achievements:

  • Successfully managed workshop operations for more than 10 years while maintaining high customer satisfaction and service quality.
  • Improved workshop productivity through effective job planning, manpower allocation, and preventive maintenance scheduling.
  • Reduced equipment downtime by implementing accurate diagnostics and timely repair strategies.
  • Strengthened customer relationships through proactive communication, technical support, and timely resolution of equipment issues.
  • Enhanced technician performance through continuous coaching, mentoring, and technical training.

Education

Bachelor of Technology (B.Tech) - Electrical & Electronics Engineering

Jawaharlal Nehru Technological University (JNTU-H) Hyderabad
India
2010.06 - 2014.06

Skills

Workshop Management:

  • Workshop Operations Management
  • Team Leadership & Supervision
  • Job Planning & Scheduling
  • Manpower Allocation
  • Workshop KPI Monitoring
  • Cost Control & Budget Management
  • Spare Parts & Inventory Coordination
  • Warranty Administration
  • Customer Relationship Management

Heavy Equipment Maintenance:

  • Preventive & Corrective Maintenance
  • Equipment Troubleshooting
  • Machine Commissioning
  • Equipment Overhauling
  • Root Cause Failure Analysis
  • Machine Performance Optimization
  • Breakdown Management
  • Technical Inspection & Reporting

Electrical & Control Systems:

  • AC/DC Motors
  • Star-Delta Starters
  • Variable Frequency Drives (VFD)
  • Soft Starters
  • CAN Bus Communication
  • Modbus Communication
  • Electrical Fault Diagnosis
  • Generator, Breaker & Cable Sizing
  • Electrical Schematic Interpretation

Diagnostic Tools:

  • Atlas Copco Service Tools
  • Elektronikon® Controller Software
  • SmartLink
  • Wirtgen Service Tool
  • JLG Analyzer
  • Dynapac Diagnostic Software
  • Flygt Pump Configuration Software
  • Liebherr Service Tool

Computer Skills:

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Office
  • SCADA Systems
  • Technical Documentation & Reporting

Certification

  • Atlas Copco Technical Training
  • Hamm (Rollers)
  • Dynapac (Rollers & Pavers)
  • Vogele (Pavers)
  • JLG (Boom Lifts & Scissor Lifts)
  • Xylem Flygt (Submersible Pumps)

LANGUAGES

English
Urdu

CORE COMPETENCIES

  • Workshop Management
  • Resource Allocation & Utilization
  • Safety & Compliance
  • Troubleshooting & Maintenance
  • Heavy Equipment & Machinery
  • Workshop KPI & Cost Management
  • Customer Service & Satisfaction
  • OEM Standards & Policies

Timeline

Field Service Engineer

Atlas Copco Middle East LLc- Dubai
2025.12 - Current

Workshop Supervisor - Field Service Engineer

GENAVCO & INMA GULF (JUMA AL MAJID GROUP)
2015.02 - 2025.12

Bachelor of Technology (B.Tech) - Electrical & Electronics Engineering

Jawaharlal Nehru Technological University (JNTU-H) Hyderabad
2010.06 - 2014.06
MOHAMMED JUNAID ZUBAIR