Mohammed Kaleem Ahmed
Dubai
Summary
Accomplished Senior Sales Executive with a proven track record at Etisalat Telecommunication Corporation, excelling in operations management and relationship building. Spearheaded market trend analysis and strategic marketing initiatives, boosting profitability and customer satisfaction. Recognized for outstanding performance management and securing high-profit accounts, demonstrating a unique blend of analytical and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Duty Manager
Etisalat Telecommunication Corporation
Dubai, UAE
12.2021 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Analyzed sales data to identify opportunities for growth and improvement.
- Established team priorities, maintained schedules and monitored performance.
- Earned Retail Quality Management award for maintaining customer satisfaction ratings and securing high-profit accounts.
Senior Sales Executive - Enterprise Sales
Etisalat Telecommunication Corporation
Dubai, UAE
10.2018 - 12.2021
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Utilized multiple marketing strategies to improve profitability.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Performed corporate training procedures to educate 100+ new employees on Area of Expertise.
Customer Support Specialist
Etisalat Telecommunication Corporation
Dubai, UAE
08.2015 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered assistance in implementing and developing training programs.
- Assisted in development of system security protocols.
Education
Bachelor Of Technology - Computer Science Engineering
Jawaharlal Nehru Technological University
Hyderabad, India08.2013
Skills
- Operations Management
- Work Planning and Organization
- Goal Setting
- Relationship Building
- Performance Management
- Inventory Management
- Quality Assurance
- Process Improvements
Accomplishments
Retail Quality Management Award 2023.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Personal Details
Name : Mohammed Kaleem Ahmed.
Date of Birth : 07/08/1991
Gender : Male
Nationality : Indian
Marital Status : Married.
Contact No. : 056 397 1339
Email : kaleemahmed68@gmail.com
Timeline
Duty Manager
Etisalat Telecommunication Corporation
12.2021 - Current
Senior Sales Executive - Enterprise Sales
Etisalat Telecommunication Corporation
10.2018 - 12.2021
Customer Support Specialist
Etisalat Telecommunication Corporation
08.2015 - 10.2018
Bachelor Of Technology - Computer Science Engineering
Jawaharlal Nehru Technological University