Mohammed Kamran Alam
Sr. HR Supervisor
Abu Dhabi
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Senior HR Supervisor
Almarai
Abu Dhabi
04.2022 - Current
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Conducted routine inspections to check quality and compliance with established specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
HR Generalist
Binghatti Holding
Abu Dhabi, DUBAI
02.2019 - 03.2022
- Manage the recruitment process - source, screen, and interview candidates to fill existing and future job openings within region/department including emergency openings
- Continually evaluate current and potential diversity recruitment practices, ideas and opportunities in order to increase ability to source qualified and diverse candidates
- Managing complete requirement & Selection process (Screening, arrange interviews e.g
- (Face to face /Penal /Skype), Selection of shortlisted candidates, releasing offer letters and Contracts
- Conducting HR Orientation &release Induction plan (Handbook) for the new joiners ensuring smooth operation for On Boarding and enter new hire data in HR information systems
- Support managers and staff in understanding and adhering to performance planning, monitoring, and appraisals
- Arrange Annual Performance Agreement & Assessment (APAA) training as needed throughout the year
- Ensure staff is aware of resources and tools
- Work closely with HR Services and Operations on technical issues and improvements
- Support the organizational change process with managers; support ongoing staff development, help with talent identification activities for region/department; work with subject matter experts and managers to help with the design, development and revision of local training and orientation process/materials
- Ensure that all employee matters are handled with consistency and fairness without discrimination
- Conduct internal investigations and prepare all required documentation when necessary
- Respond to escalated client inquiries
- Conducted Employee engagement online surveys and compiling results & ensured Implementation of post survey action plans
- Prepare actions for internal staff movements/changes and new
- Work with local HR staff to help facilitate consistency in the HR practice throughout the region
- Foster and participate in regional HR networks
- Designing and maintaining the Organization structure in terms of job families, competencies mapping and skill matrix, JD’s, KPI’s & Role Charters
- Preparing & Implementing the HR Policy & Procedures, HR strategy, annual plan, HR Budgeting and continuously improving environment for HR Activities within the assigned BU’s
- Handle Monthly attendance, Salary, WPS process, all kind of Leave Management including Maternity Cover and reframe staff deployment plan in every 6 months as per their new shift plans.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Performed budget analysis to control expenditures and predict future budget needs.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Collaborated with managers to identify and address employee relations issues.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Developed and monitored employee recognition programs.
- Developed and implemented onboarding and orientation programs for new employees.
- Assisted with writing job postings and job descriptions for boards.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
SENIOR ADMIN - HR
NCC
Abu Dhabi
08.2017 - 02.2019
- Responsible to manage manpower planning & budgeting exercise and maintaining manpower count as per approved budget
- Execute white- & blue-collar staffing for the group maintaining head count and cost as per approved budget & ensuring “On Boarding” & “Off Boarding” smoothly
- Developed & managed Performance management system cycle and ensuring Objective Settings, reviews & Employee Appraisals are closed timely
- Managed Employee Engagement, Wellness and Recognition Programs for the group
- Handle Monthly attendance, Salary, WPS process, all kind of Leave Management
- Managed related HR & administrative services covering Co
- Accommodation, Transportation, Leaves, Time & Attendance, Overt time, Reimbursements, Cash Advances, NOC's, Letters, & Salary Certificates
- Manage employee Related issues / grievances & disciplinary matters as per UAE Labor Law.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
HR Assistant
VPS Health Care
Abu Dhabi
09.2015 - 08.2017
- Responsible for recruitment & selection & ensured to timely conduct new hiring, Orientation &on-boarding
- Developed & updated HR Policies, Procedures & forms, JD’s Role Charters & competencies
- Managed Employees disciplinary issues & grievances following labor laws
- Managed daily HR & Administration matters swiftly & ensured to optimize support & services
- Manage attendance & Leave management and Coordinate with Co
- PRO for visa processing after the selection of newly hired candidates for the further Visa Process and follow up them.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Supported coordination of benefits open enrollment activities and process.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Processed employee termination paperwork at direction of supervisory staff.
Sr. Guest Service Assistant
THE SONNET HOTEL
JAMSHEDPUR
06.2013 - 12.2015
- Maintained high levels of customer satisfaction by quickly and professionally greeting guests and offering beverages.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Answered hotel phones with professionalism and directed calls appropriately.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Assisted guests with variety of services and local attraction information.
- Upheld hotel policies and procedures by providing high level of customer service.
- Provided accurate information regarding local attractions, restaurants and activities.
- Responded to guest inquiries to maximize guest satisfaction.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Created welcoming and comfortable environment for guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained accurate and up-to-date records of guest information.
- Handled customer complaints to satisfy and retain guests.
- Assisted with luggage handling, valet services and concierge services.
- Scheduled and confirmed restaurant reservations for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Managed check-in and check-out procedures for guests.
- Facilitated and coordinated transportation services for guests.
Guest Service Assistant
The Park Hotel
Bangalore
08.2012 - 06.2013
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Answered hotel phones with professionalism and directed calls appropriately.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Scheduled and confirmed restaurant reservations for guests.
- Managed check-in and check-out procedures for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Bachelor of Science - Tourism, Catering & Hotel
NIPS
Kolkata 05.2009 - 04.2012
Certified Human Resource Management - Human Resources Management
CPD
UK 01.2023 - 08.2023
Certified Human Resource Professional - Human Resources Development
CPD
UK 01.2023 - 08.2023
Managing Work Place Safely - Health & Safety
Institute of Occupational Safety & Health
KSA 05.2023 - 08.2023
Level 3 HACCP - Food Safety Management
High Field
Abu Dhabi 04.2001 -
Skills
Staff Management
Strategic planning
Contract Management
Business administration
Team Building
Business planning
SAP
HRMS
Travelling
A enthusiastic traveler who travels to new regions of the world to explore different culture, language and people
Timeline
Managing Work Place Safely - Health & Safety
Institute of Occupational Safety & Health
05.2023 - 08.2023
Certified Human Resource Management - Human Resources Management
CPD
01.2023 - 08.2023
Certified Human Resource Professional - Human Resources Development
CPD
01.2023 - 08.2023
Senior HR Supervisor
Almarai
04.2022 - Current
HR Generalist
Binghatti Holding
02.2019 - 03.2022
SENIOR ADMIN - HR
NCC
08.2017 - 02.2019
HR Assistant
VPS Health Care
09.2015 - 08.2017
Sr. Guest Service Assistant
THE SONNET HOTEL
06.2013 - 12.2015
Guest Service Assistant
The Park Hotel
08.2012 - 06.2013
Bachelor of Science - Tourism, Catering & Hotel
NIPS
05.2009 - 04.2012
Level 3 HACCP - Food Safety Management
High Field
04.2001 -