MOHAMMED KHIZER SHARIF
Dubai,UAE
Summary
Adaptable and driven professional with strong communication and problem-solving skills, excelling in handling customer inquiries and resolving issues. Proven ability to manage time efficiently while fostering positive customer relationships. Ready to contribute to impactful customer experiences in First source as a Senior Customer Associate role.
Energetic Senior Customer Service Associate with talent for resolving complex customer issues and enhancing customer satisfaction. Improved team performance and customer retention by implementing new training programmes and streamlined processes. Known for fostering positive client relationships and driving service excellence in fast-paced environments.
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Dedicated Senior Customer Associate with 11 months of customer service experience within dynamic, fast-paced First source environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior customer service associate
First Source
Bangalore, India
01.2024 - 12.2024
- Organized team meetings to boost morale and increase productivity.
- Developed strategies with an aim to improve overall customer experience.
- Handled difficult customers calmly, maintaining professionalism at all times.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Adhered strictly to policies and procedures for continued company compliance.
- Processed inbound customer calls, providing information on service or product upgrades
- Employed active listening and product expertise to successfully resolve inbound queries.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by [Number]%.
Intern
Shangri-la
Bangalore, India
05.2023 - 12.2023
- Use to deal with digital marketing and advertising of the brand.
- Managed correspondence, keeping all parties up-to-date on project developments.
- Delivered exceptional administrative support to senior executives during peak business periods.
- Worked productively with team members to achieve common goals.
- Used problem-solving skills to resolve challenges and priorities workload.
Education
Bachelor of Business Administration - Marketing and Sales
AL-AMEEN INSTITUTE OF MANAGEMNT STUDIES
Bangalore / India 06.2019 - 11.2022
Diploma - Hotel Management
St Joseph's Community College
Bangalore / India 05.2018 - 03.2019
Skills
- Billing systems
- Calm under pressure
- Sales techniques
- Data entry speed
- Client focus
- Relationship Management
- Product demonstration
- Customer rapport-building
- Excellent listener
- Professional telephone etiquette
- Complaint handling
- Effective communicator
- Problem-solving
- Team Leadership
- Product knowledge
- Sales expertise
- Microsoft Office
- Complaint resolution
- Energetic work ethic
- Adaptive team player
- Top sales performer
- Problem solver
- Written and verbal communication skills
- Relationship-building
- Telesales techniques
Languages
English
Elementary
Hindi
Elementary
Tamil
Elementary
Telugu
Beginner
Affiliations
- Reading Books, Playing Football and cricket, be active in Social media
Certification
- Certificate of webinar attended
- "Formula To Success" for St Claret College
- "Labour Legislation: Issues and Implications"
- "Stock Market Institute"
- Best Mock Call
- First source Training
- certificate of Internship "Shangri-La"
Accomplishments
1st Place in cricket inter college competition
3rd place in cooking without fire inter college Competition
Best sales person for the month
Timeline
Senior customer service associate
First Source
01.2024 - 12.2024
Intern
Shangri-la
05.2023 - 12.2023
Bachelor of Business Administration - Marketing and Sales
AL-AMEEN INSTITUTE OF MANAGEMNT STUDIES
06.2019 - 11.2022
Diploma - Hotel Management
St Joseph's Community College
05.2018 - 03.2019
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