Mohammed Mubin Hurzuk
Dubai
Summary
As an experienced office executive and administration expert, I offer more than ten years of extensive experience acquired through my tenure at Nakheel in Dubai. My career showcases a wide range of skills, encompassing General Procurement, Customer Service, After Sales Services, Team Management, and Document Control. I am exceptionally proficient in computer applications and demonstrate a strong ability to work collaboratively across different functions, underscoring my dedication to operational and service excellence. My diverse background highlights my adaptability and competence in promoting efficiency and excellence within various corporate environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Executive Marketing
Nakheel PJSC
2023.06 - Current
- Spearheaded comprehensive brand audits and streamlined branded asset management across multiple locations
- Actively contributed to the rollout of new brand initiatives, ensuring consistent brand representation across the property portfolio
- Raise PRs and PO for commercial and marketing team and tracking the set budget for the year.
- Managed Oracle workflow systems, optimizing financial operations. And keeping records to generate reports for quarterly spends.
- Cultivated robust relationships with suppliers to guarantee prompt delivery of Above-The-Line (ATL) and Below-The-Line (BTL) marketing assets.
- Managing approximately 20 NOC approvals for marketing, meticulously scrutinizing third-party marketing content to ensure compliance with Nakheel's guidelines.
- Collaborated with creative talent, including designers and agencies, ensuring high-quality production and print materials.
- Monitored market trends and competitor strategies to inform marketing decisions.
- Worked closely with internal team and consultant during our rebranding initiative, integrating our new brand identity within our communities, which improved both signage and overall customer experience.
Helpdesk Operator
Nakheel PJSC
2020.12 - 2023.06
- Provide initial support across all business units including General & MEP Maintenance and soft services
- Purchasing items required for the day-to-day functioning of general maintenance and other requirements
- Procuring goods or services from outsourced suppliers when not available with the in-house team
- Requesting quotations and selection of service providers on criteria depending on cost and technical evaluation
- Communicating pertinent information regarding incidents and associated progress to the stakeholders on need basis
- Allocate the complaint to the respective support teams and track it for closure
- Recording, tracking, and updating incident information in the service desk tool
- Escalate issues pertaining to user’s non-availability or non-cooperation
- Generate service management reports from the helpdesk system and present them to management
- Follow up with support teams on resolving complaints and similar issues in a timely manner
Document Controller
Nakheel PJSC
2017.02 - 2020.12
- Attending customers both from within and outside the organization
- Collect, scan and upload documents following set procedures to our in-house software
- Ensure all technical documents, such as reports, drawings and blueprints, are collected and registered in system
- Ensuring flow of documents to and from the organization is carried out on time by coordination with the messengers
- Work with documents and records across various departments, including Procurement, Projects and Finance
- Handling requests and queries via phone calls and email
- Coordinate with the team and ensure documents coming in and out of the department are processed within the approved turnaround time
- Notify personnel of updated document versions and how to access them
Receptionist
Nakheel PJSC
2013.03 - 2017.01
- Greeting and assisting guests at the club house
- Handling cash from daily sales and preparing reports for the same
- Processing membership applications
- Handling and maintaining members’ documents and records and filing them both physically and electronically
- Maintaining the log for the daily sales of the clubhouse
- Preparing daily, weekly and monthly sales reports
- Liaising with Accounts department and tallying collections made on a daily basis
- Inspecting common areas & assigned facilities
- Knowledge of PVC printers and designing card layouts
Customer Relation Executive
Mai Hyundai
2010.09 - 2011.10
- Assisting walk-in customers
- Ensuring customers are routed to the concerned department / counters for further information
- Scheduling test drives for potential customers
- Explaining to the customer available payment plans (Loans/ Cash Payments)
- Acting as liaison to bank representatives and potential loans customers
- Coordinating with supply and registration department until handover of vehicle to the customer
- Managing petty cash account for day to day expenses (Ledger Entries)
- Procuring customer feedback and ensuring customer satisfaction
- Assisting in distribution of marketing material through print and electronic media
Education
Bachelor of Commerce - HR Specialization
Mangalore University
Mangalore, India05.2019
Skills
- Attention to Detail
- Time Management
- Multitasking
- Ability to work in a multicultural environment
- Problem-solving abilities
- Excellent Communication
- Teamwork and Collaboration
- Problem-Solving
- Computer Proficiency
- Analytical Skills
Certification
Certified Marketing Consultant, American Institute of Business and Management, 05/01/24
Languages
English
Hindi
Urdu
Kannada
Malayalam
Currentlyemployed
Yes
Personal Information
- Date of Birth: 10/24/86
- Nationality: Indian
- Driving License: Yes
References
References will be furnished upon request.
Training
- Business Writing Skills, Dubai, 01/01/14
- Customer Care Mind set, Dubai, 01/01/13
- Accounting Software - Tally, Peach Tree, 01/01/12
- Toastmasters Public Speaking Seminars
Timeline
Associate Executive Marketing
Nakheel PJSC
2023.06 - Current
Helpdesk Operator
Nakheel PJSC
2020.12 - 2023.06
Document Controller
Nakheel PJSC
2017.02 - 2020.12
Receptionist
Nakheel PJSC
2013.03 - 2017.01
Customer Relation Executive
Mai Hyundai
2010.09 - 2011.10
Bachelor of Commerce - HR Specialization
Mangalore University
Certified Marketing Consultant, American Institute of Business and Management, 05/01/24
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