Mohammed Nizam Uddin

• Worked with Privilege customers to understand needs and provide excellent service.
• Develop and manage privilege customer’s portfolio to meet their needs through monitoring.
• Perform care and due diligence in day to day conduct to protect the bank from financial & non-financial loss.
• Interviewing customer to cross sell Accounts for personal & non-personal, Salary Loan, Secure Overdraft, Credit card, Bancassurance products and propose & process same product in the system
• Interviewing SME customer for develop business Account and business SME loan
• Responding personal & business client’s inquired and resolved problems or discrepancies customer accounts
• Maintained energy and enthusiasm in fast-paced environment.
• Exceeded goals through effective task prioritization and great work ethic.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Resolved problems, improved operations and provided exceptional service.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.

• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Process customer cash deposits/withdrawal, Secure bank grantee process and other related transaction
• Collected customer feedback and made process changes to exceed customer satisfaction goals up to 95%
• Followed through with client requests to resolve problems.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
• Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Leading Branch Team Leader after Branch Manager
• Opening SME Business Account & Preparing (CLP-Credit Line Proposal) for Retail and Business Landing and finalize the disbursement documentation
• Maintaining SLA and maintain TAT for every service request to exceed customer satisfactions
• Assisting Department Manager preparing plans, strategic sales project process

• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained excellent attendance record, consistently arriving to work on time.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Developed and maintained courteous and effective working relationships.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Handled 75 to 85 calls per day to address customer inquiries and concerns.

• Ensure all the receivable invoices and authorized for payments as per the DOA and relates supporting documents.
• Review all suppliers’ invoices ensuring compliance with applicable policies and procedures.
• Controlling/Maintaining 4 Bank accounts for company
• Manage payable/receivable and financial reporting
• Analyze financial information and summarize financial status

Provide input into department’s goal setting process

• Handled month-end and year-end end finances by managing and reporting fixed assets and other data.

• Determined and performed appropriate adjustments of authorized stock levels.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
• Blocked and faced products on displays and shelves in accordance with company policy.
• Took on customer service duties as needed, contributing with teams to achieve top ratings in satisfaction surveys.
• Helped customers locate desired items and transfer oversized items to vehicles.
• Maintained effective team member communication.
• Greeted customers and directed to requested products.